OBJECTIVE:

Seeking a position in the lending, investment or finance industries as production support analyst or technical business analyst, applying technical and functional expertise and good business knowledge in supporting mission - critical IT production processes and developing requirements for business users.

SUMMARY:

Hard-working, results-driven IT professional with over 15 years experience in supporting applications in the lending/investment/finance industry. Hands-on experience with exposure to a wide variety of tools towards ensuring run-the-bank processes operate at an optimal level and production problems are resolved swiftly and with minimal business Confidential . Good global team player with exposure to follow-the-sun workflow in resolving tasks and issues. Experienced in Confidential © and Calypso© software and possessing good business knowledge in Fixed Income, FX and MM products.

AREAS OF EXPERTISE:

FX Technology Backoffice IT Production Support

Fixed Income Trading, Clearance & Settlement Disaster Recovery

FX/MM/Metals Trading, Confirmation & Settlement Business Continuity

Vault Inventory Management IBM iSeries Application Development

Retirement Planning and Record-Keeping Offshore Teams Management

Sarbanes-Oxley Audit Compliance Knowledgebase Documentation

IT Service Management UNIX/Windows

Change Management Sybase/Oracle/MS SQL Server/DB2

Project Management ITIL

TECHNICAL PROFICIENCIES:

Platforms: Windows Server 2008, IBM iSeries (AS/400), UNIX

Databases: SQL Server 2008 R2, DB2/400, Sybase; some exposure to Oracle 10g

Languages: ILE RPG and CL; some exposure to UNIX Shell scripts, PERL, PL/SQL for Oracle and Windows BAT scriptsTools MS SQL Server Management Studio, MS Visual Studio 2010, BMC CONTROL-M, Embarcadero RapidSQL, Microsoft IIS, TOAD for Oracle, Oracle WebLOGIC, CA WILY IntroScope,Veritas Software, Rational CLEARCASE & CLEARQUEST, SQL*Plus, CA Service Desk, Eclipse JDT, PuTTY, ProData DBU, Clarity, ITIL, NETuitive, Use Cases, eDMZ PAR & eGuardPost, JIRA, BMC Remedy, IBM Showcase Query

Protocols: MQ, FTP/SFTP/SSH, CFT File Transfer, NDM/Connect Direct, SWIFT-BIC (ISO 9362), ICE eConfirm Enterprise

Software: Confidential ©, BNP Confidential, CALYPSO© FX/MM, Confidential BOS TREATSCorePartners INVENTORY MANAGEMENT SYSTEM, SureComp PERFECTMATCHSunGard INTELLIMATCH & INTELLITRACS, Confidential POSTEDGE

PROFESSIONAL EXPERIENCE

Confidential, Jersey City, New Jersey

Production Support Specialist (Consultant)

Responsibilities:

• Responsibilities included analysis, program development, maintenance (including disaster recovery) and functional user support.
• Confidential is a .NET-based application (utilizing C#, SQL Server 2008 R2, Windows Server 2008, MQ and CFT) built to interface with Confidential ®. It provides support for triparty trade shell/collateral matching, collateral repricing, collateral pool protection, MBS cross-clearing, cash management, EuroClear settlement, financing instrument automated setup (CUSIP on-the-fly), Loanet contract comparison, ALDOP daily file transmission, and security pricing.
• Acted as the go-to person in providing production support to ensure services are up and running and capital markets operations end-user issues are resolved.
• End-users supported include clearance and trade support, back-office funding, repo collateral management, bond settlements, triparty allocations, and MBS middle office.

Confidential, Jersey City, New Jersey

Senior Programmer-Analyst and Production Support Specialist

Responsibilities:

• Provided Level 2 run-the-bank IT production support with primary role as subject-matter expert (SME) for the following applications:
• Functional scope includes trade capture, confirmation generation/matching, settlements and reconciliation.
• Using application and product knowledge, resolve business issues related to trade confirmation/settlement/reconciliation raised by Post-Trade FX/MM/Metals and Vault Operations users located in New York, London and Hong Kong.
• Resolution and escalation of critical production issues.
• Provide 24x7 support of intraday/end-of-day Control-M batch processes and ensure all SLAs are met.
• Lead role in conducting annual disaster recovery exercises (role-swapping database and application servers).
• Manage software builds using Rational ClearCase and perform monthly releases on weekends.
• Manage, train and mentor Level 1 offshore teams in Brazil, India and Malaysia.
• Liaise with users, development teams, infrastructure support and vendors. Introduce monitoring scripts using PERL and Korn/C-shell to determine health status of processes.
• Test and document fixes for production issues.
• Track production issues and defects using IT Service Management principles and CA Service Desk. Document application functionalities, issues, support procedures and training materials on a Wiki site.
• Ensure that access to servers, databases and applications comply with SOX audit.
• Implemented enhancements to comply with SWIFT 2006 and 2007requirements.
• Demised an outdated confirm and payment system and migrated to GMG, a system compliant with SWIFT confirmation and settlement messaging formats.
• Designed interfaces to allow futures and precious metal spot/forward trades to be fed into Treats for credit risk calculation and reporting.
• Designed, developed and implemented file transmission interfaces using FTP and MQ Series.
• Participated in comprehensive disaster recovery exercises.
• Analyzed AS/400 application libraries, programs, user accounts and other objects and recommended appropriate object permissions to be applied to comply with audit standards.
• Involved in daily support and maintenance of Confidential ’s AS/400-based Confidential ® fixed-income application and was part of the team responsible for migrating it from a licensed to a service bureau environment.

Confidential, New York City, NY

Senior Programmer-Analyst (Consultant)

Responsibilities:

• Supported Confidential ’s signature product, Confidential ®, an AS/400-based integrated service bureau-style fixed-income trading system that offers comprehensive support for all phases of a fixed-income trading operation.
• As member of the Development and Production Support teams, played a major role in supporting back-office RPGIII applications, tracking and resolving client issues using BMC Remedy, and developing new functionalities for Confidential @ .
• Worked on projects involving securities processing, trading, financing, regulatory reporting, clearance and settlement.

Confidential, New York City, NY

Senior Programmer-Analyst (Consultant)

Responsibilities:

• Under the Global Securities Technology department, developed and amended modules related to trading, clearance and settlement of fixed-income securities in an AS/400 environment utilizing RPG IV and DB2/400 with extensive use of data queues and FTP. Developed programs for determining cash availability, calculating profit and loss and calculating capital charges.