Technical Support Analyst/Implementation Tech Resume

TECHNICAL SKILLS

Database: SQL Server, Oracle 10g, Oracle 11g, MySql, Microsoft Access, Relational Databases

Languages: Python, Oracle, SQL, Javascript, HTML/CSS

Operating system: Windows 7, Windows Vista, Windows XP

Software Packages: Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Microsoft Publisher, Microsoft Outlook, Microsoft OneNote

PROFESSIONAL EXPERIENCE

Confidential

Technical Support Analyst/Implementation Tech

Responsibilities

Was involved in daily use of a large Access database, in some cases having to go behind teh GUI that was provided for it and manipulate statements to get teh type of report needed.
Worked directly with clients on teh phone when they called in, and worked through e - mail in a support queue web application called Salesforce.
Provided training support to recently hired employees, as well as sharing noledge gained with other support team members in a constantly changing, constantly learning work environment.
Managed, organized, and completed over 300 cases related directly to teh ad serving web application.
Worked closely with teh business, engineer, change and product management teams with bugs, escalated cases, and new releases.
Has maintained strong oral and written communication for cases with clients.
Works on implementing new clients to use our proprietary adserving web application.
Worked deeply in using a Linux based python server to create custom reports for clients using basic to advanced SQL and python. Also created scripts to automate day to day tasks.

Confidential

Senior Librarian Aid/Desk Worker

Responsibilities

Completed routine tasks in teh library each day, including newspaper delivery, mail retrieval, and periodical cataloguing.
Largely involved in training new employees to become successful team members who could be independent when teh need arose.
Provided assistance to library patrons who had issues with either their computer or teh software on teh computer.
Maintained teh library independently at certain times, handling all patron requests, call requests, and daily tasks.
Maintained shelves and books in a medium sized collection, as well as requesting books from and sending books to libraries all over teh globe.

Confidential

Floor Staff

Responsibilities

Handle large volumes of movie theatre patrons at teh concession stand and box office.
Maintained security by handling tickets of paid users and guarding against unauthorized access to teh auditoriums.
Had a large part in assisting in teh training of high volumes of new employees, providing halp when needed and correcting errors in conduct.
Provided custodial and cleaning support for teh auditoriums and theatres, as well as maintaining teh concession stand during peak hours and weekends.
Maintained projects during slow time that aesthetically improved teh movie theatre, as well as provided measurements to ensure that it was a safe environment for all.