PC Services Technician, Migration Technician Resume Colorado Springs, CO - Hire IT People

PROFESSIONAL SUMMARY

I have over 8 years experience in the IT field including tier 1 - 2 Help Desk support, Desktop Technician, Installation Technician, Network Operations Technician and Technical Team Leader roles.
The majority of my technical experience has been highly centered around troubleshooting and multitasking in an Windows-based, enterprise-level IT environment. During my time in the IT field I was able to assist HP with a small pilot support program which lead to over 100 new jobs on the USPS support contract. Additionally
I have helped to design embedded systems in use by the Military. Overall, I have developed strong troubleshooting, communication and customer service skills which have proven to be invaluable in my line of work.

TECHNICAL SKILLS

Hardware: Installation/Configuration/Support of Custom & Pre-Built PCs/Workstations, Printers/Copiers/MFPs, I/O Devices, Laptops, Switches, Routers, Android, Soldering, RAID

Software: Windows XP, Windows 7, Windows 7 Embedded, Windows Server 2000-2008, MS Office 97-2013, Outlook, Open Office, Clarify, Service Desk, Service Center, Remedy, VPN/RAS Clients, Browsers, SM9, Chrome, VPN Clients, FTP, Imaging Software, Active Directory

Other: Help Desk Technical Team Leader, On-Site Hardware Project Leader, Multitasking, NOC Technician Duties, Tier 1-2 help Desk Support, On-Site Technical Support, Customer Service, Inventory & Parts, Windows Migrations, Assembly of Embedded Computers, Strong verbal and written communication skills

PROFESSIONAL EXPERIENCE

Confidential, Colorado Springs, CO

PC Services Technician, Migration Technician

Responsibilities:

Desktop, laptop and embedded computer Windows-based domain migrations
Desktop and laptop imaging and installations
Desktop and laptop break/fix support
Support for Microsoft Office, Outlook, Windows, VPN and other end user applications
PCB Soldering

Confidential, CO

On Site IT Administrator

Responsibilities:

Support for all Computer related issues in a 50+ workstation environment
Network Administration/Configuration/Maintenance/Upgrade/Support/Implementation
Administration of Windows Server 2003 and 2008 Servers
Windows XP to Windows 7 Migration and new installations
Building, testing and troubleshooting custom proprietary ruggedized embedded computer products using Windows 7 Embedded and ICE
Software Testing of custom Proprietary Software and Hardware products
Building, testing and troubleshooting proprietary ruggedized cable products
PCB Soldering Head Proctor and Administrator for Prometric and PearsonVue Testing Networks

Confidential, CO

Dispatch Technician & Project Team Leader

Responsibilities:

Hardware and software support for private clients
Short term break/fix and installation projects

Confidential, CO

Technical Support Analyst

Responsibilities:

Level 1 support of hardware/software/networking/printer issues
Level 1 mainframe printer support
Domain and Mainframe account support
Basic Mac and Blackberry support

Confidential

On Site IT Technician & IT Administrator

Responsibilities:

Support for all computer related issues in a 50+ workstation environment
Network administration/configuration/maintenance/upgrade/support
Head proctor and administrator for Prometric test network

Confidential -Omaha, NE

Technical Support Specialist

Responsibilities:

Monitor, escalate and coordinate all impacting incidents and outages
Monitor Unicenter EM Console for systems alarms and escalate/troubleshoot as needed
Troubleshoot issues with West/Intercall/Dancing With The Stars VRU platforms
Develop scripts for VRU platform analysis and troubleshooting
Troubleshoot issues with Hammer Callmaster - VRU call testing tool

Confidential, CO

Help Desk Level 1 and 2 Technician

Responsibilities:

Level 1-2 hardware/software/network/account support for the following businesses simultaneously in a multi-help desk environment: USPS, ON Semiconductor, Johnson Controls, Blue Cross Blue Shield, DOW Chemical
Technical Team Lead for USPS Help Desk
Live Chat and Email Support Technician

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Pc Services Technician, Migration Technician Resume

Colorado Springs, CO

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