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Application Support Analyst Resume

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SUMMARY

  • Highly skilled, detail - focused and results-oriented IT professional with demonstrated success in upgrading, troubleshooting and application integration.
  • Dedicated, organized and self-motivated team member genuinely committed to providing reliable, efficient and high-quality customer service while achieving maximum productivity.

PROFESSIONAL EXPERIENCE

Confidential

Application Support Analyst

Responsibilities:

  • Troubleshoot all ancillary, financial, clinical, and technical issues for five sites.
  • Troubleshoot issues with Vworkspace and Citrix sessions and VDIs.
  • Monitor and resolve HL7 interface, application processor, and forms broker issues.
  • Lead daily operations calls, which is comprised of site IT leadership and personnel, and corporate IT leadership and personnel.
  • Perform application builds and testing during healthcare system conversions and upgrades
  • Create software documentation for analysts and users
  • Train new hires and on - call analysts

Confidential

Satellite Call Center Technician

Responsibilities:

  • Provide remote as well as phone technical support for Dell 1500 servers
  • Troubleshooting network connectivity issues
  • Apply patches, batch files, scripts, and firmware updates to servers
  • Troubleshoot issues with satellite feed
  • Assist in the Epic 2012 go live project
  • Provide desk side as well as phone technical support for Lenovo, HP, and Dell laptops anddesktops
  • Troubleshooting Intermec and HP printers
  • Install Intermec PB22 printers
  • Apply firmware updates to Intermec SG20 scanners
  • Resolve Bluetooth issues with Intermec CN70E mobile computers
  • Reimage Lenovo and Dell computers

Confidential

Auditor and Inspector

Responsibilities:

  • Responsible for the physical verification and reconciliation of financed collateral at dealerships
  • Auditing of dealership records, including those of sold and leased vehicles
  • Inspecting the condition of turned in leased vehicles
  • Verify dealer compliance to manufacturers facility or operational standards as well as nationalstandards, federal, state, and local laws and regulations
  • Administrative recording and reporting of audit results to customers at the conclusion of eachaudit in detail
  • Extensive daily travel to customer sites, including some overnight travel
  • Act as a liaison between client and dealership resolving any disputes, communicating the needsof the client to the dealership
  • Create weekly expense reports to be submitted through Concur
  • Manage multi - million dollar accounts daily
  • Maintain and car for a company vehicle, credit card, and equipment
  • Work for long stretches independently
  • Troubleshoot any technical problems with equipment
  • Field test new products and equipment
  • Train new employees

TECHNICAL SKILLS

Product Knowledge: Paragon EDIS, Paragon Lab, Paragon Pharmacy, Paragon Materials Management, Paragon Resource Scheduling, Paragon Clinical Carestation, Paragon WebStation for Physicians, Paragon Webstation for Forms, FormsFast, Paragon Order Management, Horizon/McKesson Patient Folder, CorePoint, PICIS/IBEX, DI, Spacelabs, iSorona, EPIC, Sunquest, Peoplesoft

Tools: Microsoft Windows XP, Microsoft Windows 7, Adobe Acrobat, Microsoft Excel, Microsoft Outlook, Microsoft Word, Dell Kace, Bomgar Remote Desktop, Citrix, vWorkspace, VMWare vSphere, Print Queue Management, Print Server Management

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