SUMMARY

• System Administrator position in a dynamic environment requiring a wide range of hardware, software, and
• communications technologies with exceptional user relationship skills.
• Very strong troubleshooting and repair skills
• Exceptional user relationship and interpersonal skills
• Knowledgeable of Cisco IOS commands. Capable of creating vlans, configure stack membership, assign ports to vlan, set port speed and access mode (trunk/access), configure DHCP service, IP halper, Etherchannels, trunking ports
• Proficient in MACs, Linux, Windows Server 2003, 2008, XP/Win 7 installation and administration
• Bilingual Spanish/English
• Ability to configure and manage Active Directory, Group Policy, DNS, WINS, DHCP, FTP, Print Services
• Able to install and troubleshoot virtually any PC, server or laptop hardware such as RAID Controllers, SCSI Cards, Hard Drives, Video/Sound /Network Cards, Memory etc.
• Knowledgeable of TCP/IP utilities such as ping, ipconfig, nslookup, nbtstat, route, FTP, tracert
• Able to configure and support Bind (DNS), Apache, MySQL, Samba and Sendmail services in a Red Hat Linux/UNIX environment
• Knowledgeable of DOS Batch Files, PowerShell, BASH Scripts, MS SQL Views/Stored Procedures,
• Deploy Win 7 OS using SCCM
• Install and create network print queues and automating software deployment in silent mode using batch scripts
• Configure PCs and laptops to access private network using VPN software (Aventail)
• Familiar provisioning VMware virtual machines and converting physical PCs to virtual environment

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

Responsibilities:

• Currently working as Infrastructure Support Engineer providing support to all North and South American offices
• Work in level 2 support group resolving day to day PC/MAC Software related issues
• Create and deploy print queues on remote offices and ensure drivers load correctly on PCs
• Create AD, Exchange 2010 accounts and distribution lists, configure Mitel VOIP phones, provision Blackberry devices, Good email accounts on iOS/Android devices, configure all working equipment for new starters
• Install and support Bloomberg software
• Install and configure server racks including HP server, UPS, Cisco Switches and Mitel VOIP ICPs, cable management
• Work with vendors such as Verizon to coordinate Ethernet circuits install.
• Install, support and troubleshoot MS Office 2010 applications

Confidential, New York, NY

Responsibilities:

• Helpdesk/Desktop Support Coordinator provided support to 2500 user in a Windows 2003 AD environment
• Developed a method that silently deployed software using batch scripts, saving time and requiring no user interaction
• Creating MS SQL2000 Stored procedures and Views that generated reports using Crystal Reports (Business Objects XI)
• Created reports as per users’ request from SQL 2000 databases
• Built and managed PC images using Ghost Enterprise edition
• Configured Blackberries

Confidential, New York, NY

Responsibilities:

• Provided high quality IT halp desk support for 300 Novell/NT2000 users in a research/academic environment
• Successfully developed and implemented a distribution point for anti - virus updates using Sophos Enterprise, which resulted in a significant reduction of IT staff time required to manage Anti-Virus deployment
• Managed halp requests and assigned/closed trouble tickets through halp desk system using Track It
• Provided hardware, software and network support to three different remote offices in NYC
• Completed range of user support including user account maintenance, desktop setup/installation and network connectivity issues
• Configured and installed PCs with Novell Netware Client, GroupWise 5.5 email, MS Office XP/97
• Managed and deployed PC images using Symantec Ghost

Confidential, New York, NY

Responsibilities:

• Supported a heavy desktop NT/Novell environment
• Took ownership of redesigning and updating outdated PC images that were being deployed
• Reduced OS deployment process by using a server based distribution method
• Daily duties included troubleshooting network connectivity, software installation, Virus removal, firmware / hardware upgrades, OS/Application patching
• Utilized remotely controlled software (SMS) to detect and solve PC and application problems
• Configured and installed network print queues
• Identified and replaced defective PC/printer parts

Confidential, New York, NY

Responsibilities:

• Supported a 3-floor office with 50 users in a Windows 9x environment
• Handled all user and Exchange 5.5 accounts for teh NY office
• Created Outlook forms as requested by users. This facilitated teh order request process by using email instead of faxing.
• Installed printers and applications on Win9x and WinNT 4.0 workstations
• Built Windows 9x PC images and deployed them using PC imaging software (Power Quest drive image)
• Maintained an NT 4.0 server that provided printing, file sharing, Remote Access Service as well a daily backup for all network files
• Built and monitored an Open Source faxing solution running Linux that processed 100-150 orders on a daily basis
• Configured laptops with VPN and RAS access