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Change Management / Basis Administration Resume

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Westlake Village, CA

PROFESSIONAL SUMMARY

  • ERP Systems Analyst wif more TEMPthan 7 years of technical and functional support experience. AS/400 Computer Operations support, Network Administration, Application/Helpdesk Support; highlights include:
  • Provide both technical and functional support for ERP, AS/400 and related systems.
  • ERP support for core business modules, Financial Mgt.: AP/AR/GL, Customer Order Processing, Purchase Order Processing, Warehouse Mgt., Product Data Mgt.
  • Detailed, root cause analysis wif ERP and associated applications liaising wif business groups, vendor application support team.
  • Support ERP implementation and post ‘Go - Live’ activities including Version, Service Pack upgrades, Fix Pack, PTF installs, System upgrades.
  • Responsible for project implementation and support of applications/processes related to ERP.
  • Implementation and maintenance of ERP, AS400 security and authorizations.
  • EDI support - implementation, testing, monitoring.

TECHNICAL SKILLS

Technical Skills: Systems/Tools: SAP ERP: ECC \ BW \ CRM (6.0+), SAP NetWeaver (7.0+), Solution Manager (7.0+), Lawson M3 Movex 12.4.3, HA Vision Solutions Orion/ITera, AS/400, Query/400, IBM Client Access, Microsoft SQL 2008, Streamserve 3.0, EDI, MEC Mapping Mgr./Partner Admin, Microsoft Windows NT4.0 /95,98/2000,2003,2008 / XP, 2010, Windows 7, Active Directory, TCP/IP, FTP/Telnet, Communications, RS6000 (AIX), Island Pacific, Delphi, IXPlus

PROFESSIONAL EXPERIENCE

Confidential, WESTLAKE VILLAGE, CA

Change Management / Basis Administration

Responsibilities:

  • Lead CAB (Change Advisory Board) meeting on proposed changes to be deployed to production.
  • Review and monitor workflow of expecting work orders/transports to be deployed.
  • Communicate wif business process managers/analysts and facilitate action per workflow in coordinating transports to be deployed and results.
  • Ensure proper approvals are in place prior to deployment, including approvals for defined blackout period sensitive to month end.
  • Update work order statuses (Approved, Held, Scheduled, PIR pending) accordingly.
  • STMS Transport Management System, OSS Notes Implementation
  • Role Maintenance, User Maintenance
  • Reporting: Security Reporting SUIM, Sensitive Transactions/Authorization Object, Transport Logs
  • EOD reporting informing on work order/transports delivered to production and current standing status of work orders pending deployment.EDI Analyst
  • SAP support, review and analysis of rejected transactions.
  • Review and confirmation of Customer setup, XRef setup and dependencies responsible w transaction delivery.
  • Document Flow and IDOC analysis
  • Facilitate corrective action for required changes wif follow-up reprocessing.
  • Communicate wif business partners on requesting changes, specifications.
  • Daily reporting on rejects and status of pending transactions.

Confidential, VAN NUYS, CA

ERP Systems Analyst

Responsibilities:

  • Provide both technical and functional support for ERP and related systems.
  • ERP support for core business modules: Financial Mgt: AP/AR/GL, Customer Order Processing, Purchase Order Processing, Warehouse Mgt., Product Mgt.
  • Detailed, root cause analysis w ERP and associated applications.
  • Actively works wifin test environment for problem determination, support of system related changes and requests wif confirmation. Liaison wif business groups, development team, vendor application support wif corresponding application ticket support as necessary.
  • Responsible for project implementation and support of applications/processes relating to ERP.
  • Application pilot testing, promotion to production and supporting environments.
  • EDI Implementation / monitoring. Correspondence wif Business partner and VAN provider on specifications, testing, results, analysis.
  • Implementation / maintenance of ERP, AS400 security and authorizations.
  • Daily monitoring ServerView and AS/400: dump logs, system state (memory, cpu), locked entries.
  • Environment copies, Production to QA
  • Perform ERP and AS400 system installs/upgrades: Version, Service Pack, Fix Pack, PTF maintenance.
  • Communication w 3rd party vendors responsible for operations. (IBM, Vision Solutions, Sterling Commerce)
  • HA (High Availability) configuration / monitoring Vision Solutions Orion (ODS/OMS400), ITera software.
  • Assisted system migration Movex ---> SAP ECC 6.0
  • Hardware / Software support wif ERP; AS400 V5R4, V6R1, label printers, handheld devices, access points.
  • Detailed documentation on system specifications and system related changes.
  • Ad-Hoc Reporting

Confidential, THOUSAND OAKS, CA

Computer Operations Supervisor / Network Administrator

Responsibilities:

  • Provide technical support to all sites (1 Host, 2 Remote) and responsible for functionality of all hardware and software pertaining to AS400, RS6000, PCs (LAN/WAN).
  • Oversee technical support and daily operations ensuring timely completion of daily jobs as scheduled (Generation of invoices, renewals, late notices) and end-user requests.
  • AS/400: Daily monitoring of system state.
  • Coordinate efforts in software/hardware installation, upgrades and/or configuration: PCs, AS/400 (PTFs, Client Access), PC applications (insurance applications: Mercusoft, WinFSC, Delphi, etc.)
  • Maintain account of all trouble tickets wif Technical Support ensuring proper procedures for completion.
  • Product and vendor evaluation.
  • Maintain strict inventory controls (hardware) ensuring accurate billing/invoicing.
  • Phone system configuration and maintenance.

Confidential, CA

AS/400

Responsibilities:

  • Monitor all subsystems, job activity and device status from Central Management Console.
  • Monitor WAN connections for batch file transmission between call switches and AS/400.
  • Daily operations performed according as scheduled. (Run Sheet). Front-ending / Rating process in order to prepare CDRs (Customer Data Records) for monthly billing cycles.
  • FTP Communications, Uploading/Downloading new customer accounts, billing statements and customer data records.
  • Perform object restores and backups (files, libraries)

Confidential, CA

Desktop Support

Responsibilities:

  • Monitor and controlling all jobs performed upon AS/400 system.
  • User support, troubleshooting problems relating to both hardware and communications (controllers, lines, devices).
  • Daily operations performed according as scheduled (Run Sheet).
  • Object saves (SAVOBJ) / restores (RSTOBJ)
  • Setup schedules for nightly polling: release and processing of sales data for retail stores.
  • Generation and distribution of daily/monthly reports. ROBOT (report distribution/scheduling).
  • Support end-user applications
  • Providing help desk support for all retail stores (250+). Operations 24x7 On-call support.
  • Installing / Configuring register and communication (IP) software for store setup.
  • Staging and testing of registers, scanners, customer displays, printers, etc.
  • Research, test and problem solve any instances in hardware / software related issues.
  • Documentation of all software/hardware upgrades and procedures.
  • Operations performed on AS/400, communications via FTP / Telnet.

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