Data Center Technician Resume Profile

Summary:

5 Years experience in Software and Hardware Deployment/Migration Technician.
Proficient in Service Now IT Service Management Suite, Net IQ DRA Active Directory, and CA DSM. Migrated machines from Windows XP to Windows 7 operating system
Managed inventory of laptops and desktops using Service Now.
Troubleshoot escalated tickets desk side using Service Now
Troubleshoot escalated trouble tickets remotely and locally using DSM and BOMGAR
Proficient Blackberry, Android and I Phone configuration and set up

Professional Experience:

Confidential

Role: Sr. Help Desk Coordinator Tier II

Responsibilities:

On a Federal contract with the U.S. General Services Administration GSA , served as local support for Central Office.

Proficient in Service Now IT Service Management Suite, Net IQ DRA Active Directory, and CA DSM. Migrated machines from Windows XP to Windows 7 operating system.
Selected as one of few Cisco Unified CM Console Administrators.
Troubleshoot escalated trouble tickets remotely and locally using DSM and BOMGAR.
Troubleshoot trouble tickets via Cisco Anywhere Connect VPN.
Managed inventory of laptops and desktops using Service Now.
Troubleshoot escalated tickets desk side using Service Now.
Use Net IQ Directory and Resource Administrator to move computers to different OU's, unlock user accounts, change ENT passwords, create new user accounts, and join computers to the domain.
Selected as one of few Administrators with authority to use CA DSM to push software from GSA's All Software Library to machines in all 13 Regions across the U.S.
Encrypt registered users' drives with Symantec Encrypting Software.
Configure Cisco IP phones using on laptops.
Re-image machines using Ghost Script.
Configure Responsible for most current GSA computer refresh rollout in Central Office.
Proficient Blackberry, Android and I Phone configuration and set up.

Confidential

Role: Software/Hardware Deployment/Data Center Technician

Responsibilities:

On a Federal contract with the U.S. General Services Administration GSA , served as team lead on IT moves, software roll-outs, and Refresh projects.
Travelled 75 to GSA field sites, providing desktop support and hardware refreshes from Windows XP to Windows 7.
As a member of the Deployment Team, responsible for all actions necessary for successful new site installations and existing site technical refreshes.
Conducted site surveys, created and certified documentation, and ensured the appropriate hardware and software was configured and deployed correctly.
Worked as liaison and coordinated with Government Managers to schedule installs.
Resolved trouble tickets using Service Now.
Managed inventory of desktops and laptops using Service Now.
As part of a multidisciplinary team, implemented the ESC Data Center Restack, which involved moving, re-racking, and re-cabling 60 servers over a 5-day period.
Responsible for disconnecting servers and cabling. Responsible for cabling and reconnection of cables to servers in the New Data Center.

Confidential

Role: Consultant

Responsibilities:

Manage expansion and reorganization of company's purchasing department to keep pace with corporate growth and diverse business needs. Sourced new materials.
Worked help desk and answer help desk phones.

Confidential

Role: IT Specialist

Responsibilities:

Provided daily maintenance on desktops, laptops, and routers for Washington D.C. office.
Liaison to personnel when dealing w/ lender's IT staff.

Confidential

Role: Operations Manager

Responsibilities:

Managed and provided oversight of all corporate operations, including staff hiring, scheduling, and supervision uniform and equipment inventory and corporate procurement.

Confidential

Role: Help Desk

Responsibilities:

Manned help desk with duties consisting of assigning tasks using Lotus Notes' task tracking system monitoring and troubleshooting task completion and general workflow
Procuring IT equipment and software for daily activities helped implement desktop rollouts across the US for the USDA Graduate School collaborated with network and desktop engineers on Lotus Notes migration for the USDA graduate school.

Confidential

Role: Facilities Manager

Responsibilities:

Oversight of all Inaugural facilities, including evaluating logistical needs procuring equipment and furnishings for multiple facilities managing set-up and breakdown of all equipment and furnishings supervising staff and troubleshooting logistical issues.

Confidential

Role: Operations Manager

Responsibilities:

Oversight of procurement and logistics, including setting priorities and objectives based on daily White House communications facilitated special logistical requests of the Scheduling and Advance Team, as they traveled throughout the U.S.
Supervised and assigned tasks to campaign volunteers.

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