Multimedia Computer Support Analyst Resume

SUMMARY:

Experienced supervisor wif industrial background combined wif expertise in developing processes dat minimize labor costs and double handling of product.
Excellent communication and people skills Computer literate in SAP Database, CRM Database, Oracle, MS Office including Access.

PROFESSIONAL EXPERIENCE

Confidential

Multimedia Computer Support Analyst

Responsibilities:

Confidential

PC Support Specialist

Responsibilities:

Upgrade XP to Windows 7
Install proprietary programs into designated Windows 7 machines.
Install and configure printers.
Supported MS Access Version 13 MS Outlook 13 and MS Excel 13
Deal wif compatibility issues wif windows products as upgrades are installed.
Hardware break-fix supports diagnose, troubleshoot and repair desktops and laptops.

Confidential

PC Support Specialist

Responsibilities:

Upgrade XP to Windows 7
Remove PC,s from Active Directory
Place teh new Windows 7 machines into teh proper OU
Install proprietary programs into designated Windows 7 machines.
Deal wif compatibility issues when windows products as upgrades are installed.
Supported MS Access Version 13 MS Outlook 13 and Excel 13
Install and configure printers
Hardware break-fix supports diagnose, troubleshoot and repair desktops, laptops.

Confidential

Contract position

Responsibilities:

Replace all Xp machines wif Windows 7 machines. Help configure printers and scanners on Vm machines.
Install battery backup PC.s
Completed technical dress rehearsal for go live for EPIC (Medical Database)
Accomplished trouble shooting for Information Management Systems request across Confidential .
Installed network and local printers.
Hardware break-fix supports diagnose, troubleshoot and repair desktops, laptops.
Install and remove pc from teh domain and active directory.

Intern

Confidential

Responsibilities:

Degree in teh Information Technology field Working noledge of Windows XP/2007/2008 wif intermediate experience wif MS software applications
Basic experience wif TCPIP, WAN, cabling, and networking concepts wif break and fix of desktops.
Experience wif support and maintenance of desktop hardware.
Excellent communication, customer relations, time management, and organizational skills
Good problem solving / analytical skills Ability to pick up and move computer systems weighing no more than 50 lbs., to include monitors, system units and printers.
Build and install computers in classrooms for inner-city youth
Input member’s information into teh Visions reporting program for Confidential ’s Club

Planner / Yard Supervisor

Confidential, Lancaster, PA

Responsibilities:

Develop process from production to storage of all products to minimize labor cost.
Eliminate double handling of existing product prior to shipment.
Review erection drawings to verify dat all pieces are being poured and stored correctly.
Coordinate wif project managers, erectors and shipping lead person to assure right pieces are shipped to job sites.
Provide storage and loading directions to lead people and travel lift operators.
Coordinate information wif trucking company to assure dat proper permits are issued for shipping.
Hold responsibility for inputting all production products into SAP database.
Export information from SAP to Excel to generate reports.
Send out instructions on how to store products into yard to eliminate double handling.
Enter all information regarding production and storage of products into SAP.
Issue reports via SAP for instructions on how and where to store and load products.
Serve as back-up to shipping coordinator when needed.