SUMMARY

• Confidential - Served as lead App-V packaging engineer. Developed and trained team members.
• Confidential - No.1 Support Technician on all sites while participating in high level projects including support of Tivoli Tape Backup, Core Server Migrations, and Core Server Support
• Confidential - Streamlined staging by coordinating with the customer and PM to vet staging issues prior to start date. Completed staging on mission critical servers based on customer pain points.
• Confidential - Became point migration engineer for our team. Most of the server migrations were completed by our team.
• Confidential - Achieved a 99% support approval rating from upper management. Supported internal Confidential in Bangalore, India
• Confidential - We supported a10,000 + virtual host and 7,000 + virtual machine environment. Trained co-workers on VMware View console management.
• Confidential - Started as desk-side support for mixed virtual/physical environment. Promoted and managed Alpharetta office after datacenter migration from Norcross.
• Confidential - Hired as a software support technician. Promoted then saved 80% of customer base by improving the technical support department and implemented/managed internal infrastructure.
• Confidential - Started as helpdesk staff supporting insurance company field agents. Promoted to break/fix department and managed customer encryption database.

TECHNICAL SKILLS

• A+
• MCP
• MCSE
• DCSE- Software-Exchange 2003
• XP
• Windows Server
• SQL
• SAN
• SAS
• VMWare/VSphere 1-4 Management
• XenDesktop
• Telnet Active Directory
• Mainframe Configuration
• MacAfee Safeboot
• Encryption Software (Credent)
• Active Xperts Monitoring
• Sonic Wall VPN
• FTP
• Secure Shell
• TCP/IP
• Net Bios
• Command protocols
• SuSE Linux
• Mac OSX Authentication
• SSL- Front End and Back End Authentication and Encryption.
• Hardware- Tivoli Storage Manager
• Fiber Adapters
• Laptops
• Desk Tops
• Servers
• Routers Switches
• RFID
• GPS
• GPRS
• 12volt
• Inventory Analyst
• Risk Management
• PDA
• Palm OS
• Hp Thin Clients
• ADP E-time
• UCS
• Light SAN/LUN allocation vCloud Director
• DRS (Distributed Resource Scheduler).
• Windows Small Business Server 2003, 2008, 2011.
• WatchGuard Security Appliances
• VMWARE vsphere 5.0+
• Horizon View 5.0+
• ThinApp
• Appstacks
• LWL Profile Unity
• Windows server 2008, 2012
• Networking
• Citrix Xenapp 7.0+

PROFESSIONAL EXPERIENCE

Pre.Lead App Virtualization Engineer

Confidential, Marietta, GA

Responsibilities:

• Packaged applications for all Confidential Regions. Windows /64 bit
• Lead and trained three engineers on the App Packaging process.
• Packaged team stacks for individual departments within Confidential .
• Provided Leadership and guidance to new team members concerning the packaging process.
• Managed Life cycle of virtualized applications across all regions.
• Streamlined App-v capture process to maximize the output of each engineer
• Maintained AVM consistency with Active Directory and monitored Storage capacity
• Implemented and improved naming conventions within AVM for ease in management.
• VMware Vsphere 6.0, Horizon View 6.0, App Volumes.

Technical Support Specialist

Confidential, Atlanta, GA

Responsibilities:

• Support over 1100 end users across United States and South & Central America
• Responsible for software and hardware support for all assigned remote users in the US and software support only for office/remote end users in Central and South America.
• Displayed experience in onsite support activities and repairs of PCs, Printers, and LAN, WAN equipment. Maintain Server Run books and documentation on newly implemented technologies and upgrades
• Core Server support included daily Tivoli backups, AD support, Office 365 migration support, Lotus Notes user account support, New Server installations and upgrades to sever R2/non R2
• Maintained SLA and customer support to internal and remote users around the world.
• Point of Contact for RIO office users. Providing remote support for users and servers
• Displayed a working knowledge of the following: Cisco Any Connect VPN, MS Windows XP mode, Windows 7-10, MS Office/Project/Visio, UTS Express, Lotus Notes, IE, Firefox, Active Directory, Sharepoint, Skillport, iPhone/ MAC support.
• Provided onsite support to remote network engineers. Level 2-3 support for Primary Helpdesk in Montreal. Monitored network devices Cisco Routers Switches and Access Points
• Supporting end users in the newly implemented Office 365 environment.
• Maintain and Upgrade Core Servers and Switches. DC, Web Servers, AIX, Application Servers as we will VM servers with 10,000 plus virtual host and server environment.

Staging Engineer

Confidential, Alpharetta, GA

Responsibilities:

• Applied general knowledge of Operating Systems installations including Linux (RedHat), and Windows Server (2003,2008, 2012), UNIX (HP, AIX)
• Displayed Experience working in heterogeneous environments including Linux, and Windows servers.
• Applied knowledge of VMWare Vsphere, View configuration and administration
• Applied knowledge of Oracle and SQL Server Database technologies
• Applied base understanding of the interdependencies between system software, application software, and network software on the multiple platforms that we supported
• Improved staging services by initiating the “Early Info” project.
• Displayed strong verbal and written communication skills
• Displayed customer focus skills and ability to manage multiple high priorities
• Displayed flexibility skills and was detail oriented and organized
• Displayed ability to multitask with multiple projects and work independently

Integration Engineer

Confidential, Atlanta, GA

Responsibilities:

• Responsible for migration of data from Win servers to Win 2008 including Active Directory and Exchange Servers.
• Manage V to V, P to P, P to V server migrations using VMware for virtual machines and PlateSpin for physical machines
• Manage needs of security app owners and their server environments
• Configure application environment from Dev, QA, Prod.
• Manage banking websites during migration as well as troubleshoot any issues that arise
• Responsible for the proper decommission and shut down of depreciated servers.
• Ensure that app owners can connect to and successfully validate completed migrations

VMware Support Engineer

Confidential, Atlanta,Ga

Responsibilities:

• Proficient in VMware View 4.x, VSphere 4.x, AppVolumes, Thin-app 4.x Installation and Management
• Created, configured, and managed VDI pools entitlements, and VDI images
• Created, managed, and maintain Thin-App repositories. Packaged and update thin applications for View environment.
• Troubleshoot storage, compute, and vSphere environments for VDI using vCloud Director
• Delivered specified level of support as defined within SLA(Service Level Agreement) for VDI
• Training for UCS certification.

VMWare Administrator

Confidential, Atlanta, GA

Responsibilities:

• Member of Confidential Smart Business Desktop Cloud team administering cloud-hosted virtual desktop environment, VMWare Environments.
• Provide and manage the infrastructure in both private and multi-tenant environments, fixed Customer connections to Virtual Desktops
• Support customers in three environment models to include: (1) Shared (shared infrastructure at an Confidential site).(2)Dedicated/ Confidential site (dedicated infrastructure at an Confidential site)(3) Dedicated/Customer site (dedicated infrastructure appliance located at customer site).
• Worked with all versions of Virtual Infrastructure Client from VDI-1.5-Vshpere-4.3
• Worked with vCloud Director to administer and manage changes in Virtual Infrastructure.
• Trained in XenDesktop and appropriate Citrix applications.
• Handled security if multiple clusters in the cloud environment using vCloud director and provisioned resources through DRS (Distributed Resource Scheduler).
• Trained staff in use of Confidential systems Director for VMware VSphere virtualization side.

Support Engineer

Confidential, Alpharetta, GA

Responsibilities:

• Maintained and repaired PC workstations, networks, servers, and Cisco phone systems for 300+ users by troubleshooting issues
• Responded to in-house personnel request for PC workstation and phone system repairs
• Assisted in the development of relevant technical projects with upper management
• Performed and completed all delegated tasks from inception to completion
• Created and maintained spreadsheets used to track and communicate task and project progress
• Managed VMWare/VSphere 1-4 environment by adding users and troubleshooting issues with VDI clusters 1-4
• Managed Tivoli Storage in addition to running weekly incremental backups and checking automated tracking logs for any errors or issues
• Supported McAfee Endpoint Encryption
• Supported loads from ATT in our Co-Location Project
• Supported the Exchange and Active Directory Environment
• Managed and supported datacenter migration
• Managed Cisco Call Manager systems

Technical Support Manager

Confidential, Marietta, GA

Responsibilities:

• Assisted customers and installers with Pre-Configuration, testing, device troubleshooting and communication issues
• Provided L2 Support and GPS tracking for fleet vehicles in the field
• Developed functional Crisis Plan
• Maintained in house software, hardware, network
• Worked to enhance proprietary software with technology groups at the off-site location in Brazil

Technical Encryption Analyst

Confidential, Duluth, GA

Responsibilities:

• Received promotion from Help Desk associate to primary technician over Aflac division
• Repaired and Encrypted laptops for third party companies, Aflac, Colonial Insurance, Southern company
• Assisted with data entry and other administrative duties

Helpdesk/Exchange Administration

Confidential, Alpharetta, Ga

Responsibilities:

• Created internal assistance request for various partnership companies such as IKON, Coca-Cola, Pharell Gas
• Assisted upper management with monitoring and maintaining Exchange Servers
• Assisted programmer with SQL table organization
• Acquired knowledge of SuSE Linux systems

Field Technician

Confidential, Atlanta, GA

Responsibilities:

• Assisted with planning and execution of Norfolk Southern migration by setting up and configuring of Exchange, Active Directory, Web servers and peripherals
• Troubleshoot and repair Atlanta housing Authority complex computers, servers and peripherals