Customer Service Representative Resume Conroe, TX - Hire IT People

TECHNICAL SKILLS

Microsoft word, Microsoft excel, Microsoft outlook.
Basic web design, cash handling, computer, phone, fax, copier, register and calculator.

PROFESSIONAL EXPERIENCE

Confidential, Conroe, TX

Customer Service Representative

Responsibilities:

I am responsible for performing exceptional customer service by answer inbound calls and email.
I am responsible for all office duties which includes data entry, filing, invoicing, scanning, copying, maintain the company website, order materials, and dispatching contractors.
I am responsible for following up on leads and schedule free estimates.

Confidential, TX

Customer Service Representative

Responsibilities:

I was responsible for processing employee Health and Welfare benefits during annual enrollment for our clients.
I was responsible for processing direct billing for employee Health and Welfare benefits for our clients.
I was responsible for providing great customer service for our clients by answering inbound sales and support calls, data entry, problem solving, and providing outbound calls as needed.

Confidential, TX

Overnight Supervisor / Customer Service Representative

Responsibilities:

I was responsible for supervising a specialty team of 30 agents for our Confidential & Geek Squad clients.
They were the only agents in our center cross trained to handle any call types during the overnight shift. Many support departments were not available during those hours.
I was consistently recognized for outstanding performance. I was selected many times to attend our company’s ALL - Stars and Best of the Best events.
I worked as a sales agent for Confidential and Pizza Hut.
I worked as a customer service agent for Liberty Mutual and Assurant

Confidential, Houston, TX

Electrical Apprentice

Responsibilities:

I was responsible for helping the journeyman electrician on commercial construction projects.
I had to have knowledge of bending conduit with hand bender.
I had to have knowledge of conductor color codes and have ability to identify circuits.
I had to have knowledge of had to use hand tools and be able to operate power tools.
I had to maintain inventory stock on service vehicle.

Confidential, Montgomery, TX

Food Service Attendant

Responsibilities:

Confidential, Woodlands, TX

Receiving Team Lead

Responsibilities:

I was responsible for supervising seven employees on the truck team.
I was responsible for loading and unloading trucks, processing inventory and merchandising of products.
I was responsible for making sure assignments were completed on time.
I was responsible for display setup and store maintenance.
I worked as a customer service agent in men, shoes, and home fashions departments.
I was responsible for operating registers, scan merchandise, process payments, cash handling, answer phones.
I was responsible for maintaining a clean work environment by pickup trash, folding clothes, face merchandise of shelves and racks.
I was responsible with providing great customer service and support loss prevention.

Confidential - Houston, TX

Merchandiser

Responsibilities:

I was responsible for delivering Blue Lustre products and rental carpet machines to Houston and Galveston area grocery stores.
I was responsible for merchandising products and setting up displays.
I was responsible for collecting and processing rental reports.
I was responsible for repairing or replacing rental carpet machines in stores and working at our repair center repairing machines.

Confidential, Humble, TX

Shipping & Receiving Associate / Sales Team Member

Responsibilities:

I worked as a customer service agent in the Appliance and
I was responsible for providing great customer service by answering customer questions about products and making sales.
I was responsible for merchandising products, unloading trucks, and perform customer carry outs.

Confidential, Houston, TX

Branch Chief Instructor

Responsibilities:

I was responsible for complete operations of Kim Soo Karate’s Conroe Branch school for 13 years. There I supervised 10 instructors and all students.
I taught many workshops and youth camps at many local area locations: Robert Browning Elem. (Houston ISD), Lone Star College Montgomery and North Harris, Conroe ISD school police, Montgomery County Youth Services, Bentwater Sports Club, and Conroe Parks & Recreation Department.
I currently helpI was with judging rank exams, workshops and youth camps if needed.