Summary

Technology Specialist with ten years experience in field engineering, networking, network design/analysis, helpdesk support, telecommunications, problem resolution, pre/post sales support, forecasting sales, relationship building and vendor relations. Proven ability to effectively train, lead and teach complex technical concepts to both the technical and non-technical.

Professional Experience

Confidential

Wireless Sales Engineer

• Support LAN WAN
• fiber optic copper cabling and desktop issues
• Hardware application support at customer sites
• Develop and build customer relationships
• Implement sales process to assist in closing business
• Create proposals with correct pricing and deliverables
• Mentor existing sales and technical staff members
• Meet and discuss business strategy with investment executives
• Assist other technical staff members in best practices to Hospitality Industry
• Lead on-site projects installs to completion

Confidential

Technical Sales Engineer Account Manager promotion

• Support local territory as both sales and technical lead
• Provide seamless network solution for conference customers
• Work directly with customers in the design of secure broadband
• Demonstrate s/w products, manage projects and coordinate proposals with IT staff
• Meet and exceed new product sales and quarterly sales quota
• Train, support and direct staff on standardized procedures
• Support other territories as needed
• Responsible for profitability and relationship management at assigned properties
• Troubleshoot configurations on Cisco routers, switches and WAPs
• Provide Network security segmentation through the use of vlans

Confidential

Field Service Engineer II

• Provide Secure Broadband Internet services to the Hospitality Industry
• Network design, configuration and support for large conferences
• Meet and exceed conference customer expectations
• Identify and strengthen relationships with key hotel staff
• Support Broadband local services for National Hotel Chains using network management tool
• Circuit Upgrades and testing, pc configuration, switch installations
• Interact and train Hotel staff on proper use/minor repairs to proprietary system
• Telnet into Cisco Routers and check configurations and usage
• Install, configure and test Cisco Access Points
• Train other Field Engineer's

Confidential

SOHO Support Specialist

• Support network, software, hardware and connectivity issues in PC Windows 95,98,ME, XP, 2000/OSX and Mac's
• Installation, configuration and troubleshooting wireless routers and network interfaces
• Interface with customer vendors, DSL as well as Cable Internet Providers
• Recommend and implement the most efficient cost saving solutions
• Upgrade PC/Router/Antivirus hardware and software and apply necessary SP's
• Convert small business accounting databases
• Train customer in applying Anti-virus rules

Confidential

Network /Desktop Support Analyst

• Level 3 Support for Network/Desktop/PBX-Voice mail
• LAN Administration: Tape backup and recovery, configuring and testing software, imaging PC's using Ghost software,
• Enterprise and Exchange Administrator
• Avaya Definity PBX/Octel Voice Mail: add users, terminate phone extensions, configure and troubleshoot system
• Assist in the deployment of Windows 2000 using Dynamic imaging software
• Troubleshoot end-user LAN/WAN connectivity from layer 1 through layer 7
• Support Palm, iPaq PDA configuration and user issues
• Responsible for configuration and connection issues related to MS Office as well as company- provided software
• packages

Confidential

• A 70 million international voice, management system, hardware and software company Customer Support Engineer
• Managed all areas of voice management systems including installation, configuration and software.
• Upgraded voice systems to enhance software without affecting service.
• Gained customer confidence by providing superior knowledge and service.
• Installed and tested T1 ISDN and E M trunk lines that created revenue over and above service contract.
• Maintained weekly log file to ensure continuous operation of assigned Voice Systems.
• Configured and supported TCP/IP, RAS, NetOps, printers, hosts/lmhosts, Clarify, telnet and ftp.

Confidential

• A gigabit network fiber optic provider Network Field Support Engineer
• Supported installation, configuration and on-going maintenance of product
• Configured and supported Extreme Layer 3 Switches, Cisco Routers and Baytech RMC
• Tested software configuration including Vlan connectivity, OSPF and BGP
• Assisted Fiber Contractor in the design layout of redundant Fiber Optic Rings
• Monitored network using Industry Standard OTDR
• Develop knowledge of Gigabit Ethernet

Confidential

• A national DSL provider
• Project Manager/Senior Field Engineer
• Managed local territory.
• Supervised and trained subcontractors on proper installation and configuration of DSL cpe in
• Verizon Central Offices
• Installed, configured and supported Cisco routers and DSLAMs, BayNetwork hubs, Harris RTU
• CTAS, Lucent CBX-500 DS3 ATM Switch, Ascend STDX-8000 DS3 Frame-relay Switch in
• Verizon Central Offices as well as various node sites
• Managed database using Remedy asset tracking system.
• Worked with TCP IP, DHCP, DNS, WINS, RIP, IGRP, OSPF, FRAME-RELAY, PPP, ATM
• Installed operating system, configured, repaired and performed troubleshooting on IBM Thinkpad
• Laptops.

Confidential

Field Service/Network Engineer

• Provided network support for Delaware and New Jersey district.
• Installed recorders/dictation servers onto clients' TCP/IP networks.
• Installed, configured and investigated connection issues regarding Windows 95, NT W/S,
• NT Server, Novell Netware 3.12 client
• Worked with NETBUI, TCP/IP, NETWARE, ENTERPRISE software
• Built networks to include cabling, protocols, hardware/software configuration