Systems Support Analyst II Resume Profile

Objective: To obtain a position where I can implement my knowledge and understanding to assists others

Technical Skills:

Languages: Java, ASP.NET, SQL, HTML, Java Script, XML, VB Scripting

Software's: Install Shield, Visio, CruiseControl.NET, Flash, Dreamweaver, Ghost, MS Office, Active Directory, OSD, VPN Technology, Remedy ticketing systems, KPS software, office 365

Platforms: Windows Vista, XP, 7, 8, 2000, APPLE and UNIX:

Databases: SQL Server 2000 2005, MS Access

Confidential

Systems Support Analyst II

Maintain adequate knowledge of server and workstation operating systems and application software in order to provide high level of support to users
Install new software applications or hardware on the LAN/WAN, coordinating assistance from third parties when necessary
Add and maintain users on the network, assigning application access, ensuring security, and maintaining their configurations are within standards
Develop general and detailed documentation describing system specifications and operating instructions
Assist in maintaining security and phone system as needed
Other duties as assigned by Corporate IT Management
Remotely provide Tier 1-3 end-user support of existing computing technologies including set-up and configuration of new workstations troubleshoot existing workstations troubleshooting software applications and hardware deployment and configuration of mobile computing devices software and hardware upgrades and fixes
Troublehooted IPad, iPhone, blackberry's, PDA's, android devices

Confidential

Desktop Support Analyst

Gathered and analyzed metrics to benchmark the helpdesk workload/performance and identify trends in call center issues
Trained helpdesk staff on operational procedures and troubleshooting techniques. Provided training on new hardware and/ or software applications as requested
Created user accounts and managed access control based on company policies
Analyzed and identified trends in issue reporting and devising preventative solutions
Ran Virus/ Spyware Removal/ Detection
Fixed hardware problems, computer upgrades network setup. Diagnosed software problems, Pc specific issues
Troublehooted IPad, iPhone, blackberry's, PDA's, android devices
Provided technical support to assist in solving complex computer support problems
Installed hubs, routers and other infrastructure equipment to ensure effective and efficient use of network devices using various hand tool

Confidential

Systems Support Specialist

Built, maintained, and provided security on routers and firewall
Provided technical support to assist in solving complex computer support problems
Resolved issues regarding mainframe and LAN interactions
Ensured proper decisions on a difficult hardware installations and maintenance uses using a mainframe/personal computer, LAN, workstation, and network printers
Provided technical advice and information to Department employees to help them maintain currency on automated systems using technical knowledge of computers
Installed hubs, routers and other infrastructure equipment to ensure effective and efficient use of network devices using various hand tools
Evaluated client/server software and hardware products to ensure the products can accomplish specific tasks using a LAN/WAN workstation, appropriate software and hardware, and utility and development tools. Configured Win95/98/ME/200/XP/2007 on network
Monitored, maintained, and verified inventory accuracy and product levels
Troublehooted IPad, iPhone, blackberry's, PDA's, android devices,

Confidential

Help Desk Analyst III

Ensured corrective action on exception and problems identified
Provided 1st technical support, answered support queries: via phone, email and fax
Took ownership of user problems and be proactive when dealing with user issues
logged all calls on the call logging system
Used E-Ticket system
Responded to inquires form clients and helped them resolved any hardware of software problems
Maintained a log of any software or hardware problems detected.
Maintained PC/Laptop setup Ensured peripheral are repaired and processed

Confidential

Signal Support Specialist

Installed, maintained, and trouble-shooted signal support equipment and terminal devices
Installed, operated, and maintained designated radio and data distribution systems
Maintained selected electronic devices
Performed signal support functions, to include providing technical assistance and training for user owned and operated automation and communications equipment
Prepared maintenance and supply request for unit level signal support
Operated and performed preventive maintenance checks and services on assigned vehicles
Installed, operated and performed preventive maintenance checks and services on power generators
Supervised, installed, maintained and trouble-shooted signal support systems and terminal device, to include: radio, wire, and battlefield automated systems

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