Technical Advisor Resume Bridgewater, NJ - Hire IT People

SUMMARY

Experienced professional with an extensive background in Desktop Support, Server Support and Customer Service.
Competent team player, reliable and committed professional with strong work ethics.
Strengths include integrity, client/customer resolution, critical thinking and troubleshooting.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Technical Advisor

Confidential - Bridgewater, NJ

Responsibilities:

Pioneer of Confidential ’s first store in NJ and Indianapolis
Primary provider of product knowledge and technical support for both software and hardware
Provided prompt, reliable and accurate information to customers while maintaining effective communications during conversations
Adjusted to customer’s pace and technical level
Provided services for software updates, virus removals, backup and restorations of units, Operating System installations, hardware replacements and any other services needed for pc repair. Also, analyzed problems with Xbox and printer setups
Resolved Outlook issues; email setup, configuration and collaboration with phones
Determined customer needs

Desktop Support Technician

Confidential - Newark, NJ

Responsibilities:

Provided in-house and global desktop, laptop and server support to over 250 Confidential IT personnel
On call 24-7
Supported and managed remote users and servers
Trained all personnel on new software deployments
Documented processes and procedures for all installs for departmental and end user use; significantly improved internal/external customer support which led to less help desk dependency
Ensured all units met system requirements for software and OS upgrades
Installed and troubleshot all new software to ensure proper performance and compatibility
Maintained and repaired PC and printer hardware to ensure productivity at all times
Completed numerous workstation/laptop deployments seamlessly
Troubleshot network connectivity issues
Assisted Systems Administrator with applying patches, installed and managed server applications as needed.
Rotated with team members opening shop: monitored network/server connections; ensured backups ran properly; rotated backup tapes; backup restores; sent tapes offsite for storage; delivered resources to end users
Managed and tracked hardware inventory
Resolved helpdesk calls