We provide IT Staff Augmentation Services!

Desktop And Helpdesk Support Resume

3.00/5 (Submit Your Rating)

New York, NY

Hire Now

Objectives

  • Senior Desktop Support and Help Desk professional with 10+ years experience seeking a professional, challenging and secure IT System Administration / Desktop Support / Helpdesk position in environment where I can utilize my knowledge, skills and experience.

TECHNICAL SKILLS

Desktop PCs: HP, Compaq, Dell, IBM, Blade.

Servers: HP, Compaq, IBM Netfinity, Dell.

Laptops: IBM Lenovo ThinkPad, HP, Dell, Toshiba, SONY

PDAs: Blackberry

Printers & Fax: HP, Brother, Xerox, Pitney Bowles, Imagistics, EPSON, Lexmark.

Trading Platforms: TT, Fidessa, Reuters Dealing 3000, EBS, Bloomberg, CQG Trader, UBS Trader, Currenex

Market Data Systems: Bloomberg, Reuters Kobra 3000, Reuters Eikon, Future Source, CQG Integrated client;

Desktop Software: All Windows and Microsoft Office, Microsoft Visio, Microsoft Project, Symantec Antivirus & Endpoint Protection, Symantec Ghost, Adobe Acrobat, Adobe Photoshop, AS400, GMI, Lotus Notes, Outlook, Mcafee Antivirus, DameWare, Remote desktop, Secure Token Dialup, Cisco VPN Client, PC Anywhere.

Server Software: Windows server.

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

Desktop and helpdesk support

Responsibilities:

  • Install, configure and troubleshoot Windows servers.
  • ALTIRIS image pcs and laptops. Applying patches and sending programs installs and updates.
  • Creating and managing Active Directory user accounts and profiles.
  • Active Directory PCs and server migration.
  • Reuters, Future Source, Bloomberg, CQG, TT, Fidessa market data systems installation and support.
  • Hardware and Software installation upgrade and repair of Compaq, HP, IBM & Dell PCs.
  • Heavy user phone support and problem troubleshooting.
  • Heavy trading floor user in person hardware and software support.
  • Installation and support of printers and fax machines.
  • Install, manage, configure, and troubleshoot FTP, DNS, DHCP, WINS, Remote Access, Network Protocols.
  • Setup and manage user accounts, file and folder access using security implementations on file servers.
  • Installed and configured Windows 9x/NT/2000/XP/Vista/7/8 on IBM Lenovo ThinkPad, Dell, Toshiba and Compaq Laptops to remotely access the clients Intranet and Internet using RAS, Dialup, VPN
  • Creating images and re - imaging servers, desktops and laptops using Symantec Norton Ghost.
  • Perform daily and nightly backup procedures, and perform file restores using ArcServeIT NT/2000/11.5
  • Perform backups and file restores on Windows NT 3.51/4.0 and Novell 3.11/4.11 servers.
  • Installed and configured Windows NT 4.0 servers.
  • Performed desktop support duties including installation, configuration, and troubleshooting of PCs, installation and replacement of motherboards, processors, memory, fans, power supplies, expansion cards, hard drives, cd-roms, floppy drives, and zip drives.
  • Performed day-to-day maintenance, such as, monitoring server activity and statistics, managing disk space
  • Supported Windows NT/2000 clients such as create, setup, configure and manage user accounts.

Hire Now
Report an issue

We'd love your feedback!

Privacy Policy
Resume Categories
Client Services
Job Seekers
Visa Sponsorship