Production and R & D Technician Resume Sunnyvale, CA - Hire IT People

SUMMARY

Accomplished Technician with proven expertise and extensive experience in providing problem resolution, troubleshooting and repairing consumer products.
Ability to train customers at all levels on how to operate equipment. Known for “hands - on, can do” attitude and dependability in completing required work through effective self-discipline.
Technical expertise in, Microsoft Office, Microsoft Outlook, Kronos Time Clock, CDA Service Manager.

AREAS OF EXPERTISE

PROFESSIONAL EXPERIENCE

Confidential, Sunnyvale, CA

Production and R & D Technician

Responsibilities:

Exceeded customer expectations in the repair cycle time of repaired equipment.
Maintained customer report management and support database.
Tier 3 customer support.
Performed extensive beta testing on proprietary Android platforms for product line.
Fostered and implemented product design changes that lead to greater yield with CM and mitigated in-field damage.

Confidential, Livermore, CA

In Home TV Technician

Responsibilities:

Surpassed standards for low redo rate on customer call backs.
Low variance rate on inventory control.
Assisted management on training for new parts return procedure, and received verbal commendation for adaptability in changing work environment.

Confidential, San Leandro, CA

Cellular Phone Level 3 Technician

Responsibilities:

Surpassed standards for redo rate on customer call backs by inspecting unit for liquid and physical damage.
Trained technicians on disassembly of Motorola cellular phones.

Confidential, Campbell, CA

Nextel Technician, Warehouse Manager

Responsibilities:

Effectively managed the warehouse by redesigning cellular quarterly promotional material layout, and trained Shipper and receiver.
Designed and implemented standard procedures for Nextel Service Center resulting in 100% compliance and increased productivity.
Creatively marketed Service Center resulting in increased market share.
Lowered variance rate on inventory control due to process improvements.