SUMMARY

• IT Support Specialist with over 6years and 4months experience in information Technology Support and Administration, Well Experienced in Windows Operating System - Vista, 7, 8, and 10 Environment, System center configuration Manager (SCCM), Business Development Analyst, Application Management and Support, SQL Database Experience, Senior IT Client Support Specialist, Help desk Analyst, Computer Repairs, staging and reimaging, Telecom/Network support, Active directory specialist, Micro soft Exchange Server support, Micro Soft Outlook Email management and user profiling, Network/Multifunctional Printer Server support and management, Information and digital media profiling and management, Expert and highly familiar with a wide variety of IT security, engineering, networking, and operating system software.

TECHNICAL SKILLS

• IT Security Expert (Symantec, McAfee End point internet Security)
• Laptop / Mac O.S Support
• Application Licensing and Support
• DHCP Server Support
• SQL database expert
• Operating system(windows XP, Vista, 7, 8 and 10)
• Software Marketing
• Telecom (Cisco Phone support)
• Internet Protocol (IP Support)
• Micro Soft outlook Management
• Microsoft office package expert
• Staff / User Training
• Data Entry and Management
• Inventory Management
• IT Business Analyst and SCCM
• Good communication Skills
• Able to lift up to 50 lbs Good office Management
• Software and Hardware
• Information Management
• Client support Expert
• Help Desk support
• Good organizational skills Good Team Player
• Strong attention to detail

PROFESSIONAL EXPERIENCE

Confidential, Woodland Hills, Ca

IT TECHNICAL SALES ASSOCIATE

Responsibilities:

• Welcome customers by greeting them; offering them assistance.
• Directs customers by escorting them to racks and counters; suggesting items.
• Advises customers by providing Technical support information on IT products (software, Laptop/Mac/Desktops/servers, Specifications and accessories, Multifunctional Printers and consumables, Games, HDD, USB/External HDD, after sale Technical support, keyboards, Smart phones, CCTV cameras and accessories, network cables, HDMI cables etc)
• Helps customer make selections by building customer confidence; offering suggestions and opinions.
• Document sale by creating or updating customer profile records.
• Processes payments by totaling purchases; processing checks, cash, and store or other credit cards.
• Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
• Contributes to team effort by accomplishing related results and Target as needed.

Confidential

IT TECHNICAL CLIENT SUPPORT SPECIALIST

Responsibilities:

• Diagnose computer problems, monitor computer processing systems, install software and perform tests on computer equipment and programs, set up computer equipment, schedule maintenance and teach clients to use existing and new programs, manage repairs and computer parts ordering.
• Register and classify client complaints and requests on IBIS Magic data base management system, Streamline and improve service provisioning, billing process and ticket logging, Serve as subject matter expert point of contact for Clients, Help Desk, and Technical Support Team and IT application Owners, Track and keep a comprehensive inventory of IT equipment's and quality compliant.
• Troubleshoot and resolve IT Technical issues from Clients, within Service Level Agreement (SLA). Diagnose the root cause and document technical procedures used in resolving the issue(s) for future Technical reference and ensure proper Technical measures are taken.
• Work within the validity life span of a work order, after due approval from Hierarchy, create, manage, support and implement new user windows NT account and outlook email, using the active directory platform.
• Support and maintain end user environment, PC /Mac and Monitor Installation, evaluation, replacement and repairs, hardware and software maintenance, Antivirus security update, implementation of hardware and software upgrades.
• Ensure smooth interface between Technical Partners (contractor/vendors) IT/Telecom team for all matters related to workstations, servers, Multifunctional printers/plotters and Consumables, network and Telecom supplies, software and Licenses, supplied and Maintained by Technical Partners, under Client/Contractor contractual agreement.
• Internet protocol (IP Address) Scope management (monthly IP scope Lease plan and refresh management), Follow up with Vendors, Technical Partners and Internet Service providers for assistance and support in case of Breakdown, loss of data, or any dysfunction of Application under License agreement and obtain upgraded software and material, as per services to Company's contract agreement.
• Manage Multifunctional Network printers, Plotters, Application installation, deployment, Licenses and renewal, Pending expiration, Staff training on the use new Application, Routine Antivirus update, scan and general end point security management (Symantec)
• Support installation, maintenance, upgrades to local networks and communications Infrastructure, Disseminate information on common problems to department staff, Tracks trending of issues and escalate, as appropriate.
• Deliver training sessions to the company staff community, on new Applications, solutions as well as end-users on tips related to the use of software applications, computers Internet and intranet usage based on company policy.
• Document procedures for troubleshooting and incident resolution/solution in order to enhance work processes and standards for referrals.
• Manage the installation and replacement process for computers, server workstations, Work group naming and network configuration from initial request to final installation

Confidential

WARE HOUSE SERVICE DELIVERY/LOGISTICS COORDINATOR

Responsibilities:

• Deliver projects and Client Specification by working with the Procurement Manager and other discipline head of departments to define the roadmap Clients/customer-order and translate this into customer’s recommendations.
• Lead the collaborative, dynamic planning and Budgeting process - prioritizing the work that needs to be done against the capacity and capability of the team
• Matrix-managing a multidisciplinary team, ensure all supplies and orders are in appropriate level of quality for the stage (alpha/beta/production) Actively participating in the Delivery Manager community, sharing and re-applying skills and knowledge and bringing in best practice.
• Develop and implement policies for Service level agreement (S.L.A) policy, For prompt service delivery to clients at different offshore locations, thus, enable management implementation of annual incentive bonus (Annual performance Bonus) for staff at all level.
• Responsible for overseeing the inventory management process, defining departmental strategies for appropriate inventory levels, eliminating obsolete and off spec food materials, and reduce aging material, Develop methods and procedures for scheduling of raw food materials from suppliers to support manufacturing, in achieving customer demand and minimizing cost impacts to Confidential
• Develop and maintain transportation system on domestic and international freight that ensures business needs are met and Manage customer service activities including order entry, customer satisfaction, interface with sales, production, Government labs, regulatory, and quality ensuring that Confidential clients creates competitive advantage in marketplace including resolving critical customer complaints
• Create, manage and achieve the overall logistics and customer service department budgets Develop and lead Sales and Operations Planning (S&OP) process
• Ensure Company is in compliance with laws and regulations regarding transportation, including hazardous materials, resolve any legal issues pertaining to transportation/distribution.
• Ensure Logistics Department complies with ISO 9002 requirements, Maintain receiving, warehousing and distribution operations by initiating, coordinating and enforcing program operational and personnel policies and procedures.
• Safeguard warehouse operations and contents by establishing and monitoring security procedures and protocols, Motivate, organize and encourage teamwork within the workforce to ensure set productivity targets are met.
• Oversee the planned maintenance of vehicles, Participate in personnel development at all levels through talent acquisition, performance management, providing opportunity for high performers, education, communication, expectation setting, and self-actualization, Perform related duties as assigned or as the situation dictates.