Helpdesk Analyst Resume New York - Hire IT People

OBJECTIVE:

To secure viable employment where my skills, youth and enthusiasm can be utilized and professional growth encouraged.

PROFESSIONAL EXPERIENCE

Confidential, New York

Helpdesk Analyst

Responsibilities:

Provided YU staff and faculty with IT services via email, phone and desk side assistance.
Exchange Administrator: Created, provisioned and managed all email accounts and distribution lists for YU staff.
VIP Ambassador: Responsible for making sure all IT groups met expedited SLA’s for all VIP clients.
AD Administrator: Created and managed AD accounts and privileges for YU staff.
IT Reports: Ran reports for all tickets handled by the entire IT department for weekly managerial meetings.
UNIX Administrator: Created and assisted the managing of YU school emails for Staff, faculty and students.
Provisioned and troubleshot client’s blackberry devices.
YU Official Site: responsible for updating YU site for IT department.

Confidential, New York

Tier 2 Helpdesk Analyst

Responsibilities:

Fielded calls and emails from USTA clients for IT services.
Exchange Administrator: Created, terminated and modified rights and access for all USTA contacts, distribution list and email accounts.
Troubleshot incidents and completed requests verbally or remotely with aid of tools such as: Landesk Management, DTS Help or Remote Desktop Connections.
Domain Administrator: Created, terminated and modified privileges for users, groups, organizational units and network shares on the domain.
VPN Administrator: Configured and troubleshot clients access to our VPN (Aventail) appliance.
Provisioned and troubleshot client’s blackberry devices.

Confidential, New York

Desktop Engineer

Responsibilities:

Install and troubleshoot hardware and software components for laptops and desktops.
Worked with ghost server in the imaging and configuration of systems for deployment.
Responsible for wiring all the switches and ports for the stadiums Network access.
Domain Administrator: Managed client’s rights and access to network.
Configured print shares on server and connected clients to these shares.
Assisted in the installation of the wireless mesh as well as troubleshoot wireless issues at the National Tennis Center.
Lead man in mass relocation of client’s equipment to National Tennis Center and back to Confidential .
Created and implemented Virtual Asset Manager database for USTA equipment.
Installed Virtual Design Software units for the US Open.