IT Contractor Resume Profile

SUMMARY OF QUALIFICATIONS

Twenty-five years data processing experience in Health Care and Financial Industries.
Considerable experience in LAN/WAN environment support.
Ability to operate both large and small scale electronic data processing systems.
Proficient in Microsoft Office.
Excellent command of languages for multiple processing platform system softwares and related peripheral equipment.
Ability to function well utilizing an internal customer theory service capacity model.
Strong communication and interpersonal skills.
Strong organization, time management, troubleshooting, analytical, and multi-tasking skills.
Exceptional ability to make decisions regarding the oversight and execution of applications.
Experienced in Disaster Recovery/Business Continuity, hardware and software support.
Strong ability to make sound decisions when under high-pressure situations such as system failure, degradation recovery.
Extended range of expertise, from internal user support to external customer service communication, project leadership, cost reduction methods as well as technical proficiency.

PROFESSIONAL EXPERIENCE

IT Contractor

Confidential

Imaged and built out approximately 200 desktops and laptops for local and remote users.
Perform hardware and software upgrades on new and existing equipment.
Replace old XP PC's with new Win7 PC's and update inventory and Active Directory.
Resolve and close Enterprise Service Desk tickets and change orders.
Created new OS images and uploaded to FTP server.
Created procedural documentation for multiple phases of the implementation.
Trained 3 other contractors.

IT Contractor

Confidential

Installation of photo equipment and related desktop equipment for all NYS DMV sites.
Training staff on use of all hardware and software installed.
Inventory of equipment deployed and equipment collected for surplus.
Create and deploy over 100 desktops and laptops for NYS DCJS Criminal Justice for XP to Win 7 migration.
Load base image and user specific applications.
Schedule and deploy Win 7 desktops/laptops, and update inventory.

Help Desk Support Professional Level 1

Confidential

Installation of desktop and laptop hardware and software, as well as connectivity support.
Configured, maintained, relocated and repaired a variety of computing equipment, software and network peripherals throughout the facility.
Performed daily and weekly data back-ups and rotate tapes off site to Iron Mountain.
Created ghost images and built out new PC's for various departments.
Performed hardware repairs replacement of hard drives, CD drives, and warranty calls .
Performed basic SQL table updates adding new customers, deleting duplicate orders .

Computer Operator/IT Support

Confidential

Served as lead operator for New York State EPIC Program.
Created and maintained production forms utilizing Xerox DP75 job and Form Description Language Elixir .
Performed batch scheduling functions and maintained date parameter library.
Reduced mainframe operating expenses by 40 through implementation of cost-effective procedures.
Oversee all facility management projects.
Acted as the account contact for call center voice circuits and call management system data circuits.
Participated with sister account in over 10 successful Disaster Recovery Drills for NYS EPIC.
Participated in two full network WAN/LAN/Mainframe migrations.
Built desk top configurations for entire account, performing application upgrades as needed.
Administrated all mainframe report archiving and bundling for delivery.
Operated and maintained all peripheral equipment printers, copiers, fax, etc. .
Reported all Operations production totals and usage to client on a monthly basis.
Acted as account liaison for the Information Processing Center, vendors and systems team.
Operated and maintained image archiving network.

TECHNICAL SKILLS