EXPERIENCE SUMMARY:

• 8 years of Investment banking domain experience in Level 1 & Level 2 Production Application Support and User Support.
• Extensive experience in 24*7 on call production support.
• Analyzed and resolved problem resolutions and collaborate across teams when necessary to resolve critical production, chronic, or task automation issues.
• Experience in a broad range of areas related to supporting multiple technologies, problem solving, managing application jobs, managing application logs, backup/recovery, upgrade/install application.
• Experience supporting corporate/customer using technologies covering UNIX, Sun Solaris, Sybase and Perl.
• Experience in Unix Shell scripting to automate system administration jobs.
• Experience in ITIL procedure.
• Expert in troubleshooting severity - 1, 2 issues in production environment.
• Experience in supporting/ maintaining existing application that includes management of controlled changes, resolution of trade and diagnosis of trade flow/ configuration problems, understanding of Trade life cycle.
• Experience in financial domain (Prime Brokerage and Middle office Equities trading applications)
• Created several Technical Documents, Run Instructions Documents for various Processes.
• Strong experience in setting up Autosys Jobs to automatically start the Processes, File downloading from clients using Secured FTP Tools and Change Control and Change Management tools.
• Experience in change and release management process.
• Knowledge of international work cultures by virtue of work exposure in India, Hong Kong and USA.
• Worked wif top tier investment banks Glodman Sachs & Barclays Capital.
• Certified in ITIL V3 Foundation.

TECHNICAL SKILLS

Operating System: Windows, Unix, Linux

Software Languages: UNIX shell scripting, Perl, Core Java

Databases: Sybase, UDB & Oracle

Tools: Autosys (Job scheduler), Aquadata studio 7.0, Eclipse, ClearCase, Netcool Monitoring, Service Now

Applications: Basics of Advent Geneva 8 and Geneva 6

TECHNICAL SKILLS

Confidential, NJ

Application Support Analyst

Responsibilities:

• Barclays provides financing and risk management services to large companies, institutions and government clients. It is a primary dealer in U.S. Treasury securities and various European Government bonds.
• Confidential unit of Barclays capital is a business unit which continues to evolve rapidly resulting in a growing demand by clients for market-leading intelligence, new routes to access high quality liquidity and greater cross asset class integration. Middle office manages position-Keeping. These divisions make sure these transaction representations properly capture profit flows given the technological resources. The middle office is usually part of Operations division, which normally is also in charge of settlement.

Platform: UNIX shell scripting, Perl, Sybase ASE 12.5, UDB

Tools: Autosys, Rapid Sql

Netcool monitoring

Confidential

Responsibilities:

• Incident Management & Application Support - Production autosys job monitoring and Making sure that availability of all middle office applications to operations team including netting of trades, capturing and allocating client side trades, receiving firm side trades from front office and transmitting them to settlement systems and reconciling the firm side data wif exchange details.
• Involved in on-call production support activities and activities include resolve/debug production issues, create Remedy tickets, assign/re-assign the tickets, maintaining the issue track sheets
• Extensively worked 24*7 for supporting the application; Responsible for maintaining production systems in a UNIX/Database environment
• User Support - Providing day to support to operations users wif their issues in handling and allocating trades, fulfilling any adhoc requests by providing required data for their analysis.
• Automations - Created various UNIX and Perl Shell Scripts and setup their execution using Autosys job scheduling to reduce the manual effort to perform day to day tasks.
• Change & Release Management - Participating in change management calls and reviewing all the changes to make sure that tickets has been created wif all the required evidence and management approvals and all the groups which are getting impacted by change are communicated.
• Releasing fully tested and approved code into production, working wif development team to understand the impact of change, going through steps required to perform the release before the implementation window.
• Problem Management - Troubleshoot issues, provide timely restoration of service, conduct root cause analysis, and make recommendations for long-term solutions. Creating a problem tickets wif appropriate actions and track it until it gets closed.
• Documentation - Document the frequently received user queries, production incidents and workflow of the applications.
• Infrastructure Management - Maintaining the infrastructure such as scheduling host reboots, Monitoring disk usage and adding storage by working wif system administrators when required. Making sure that tape backups are setup on the hosts that holds data required by regulatory and audit. Decommissioning out of service infrastructure by working wif application developers and system administrators and database administrators.

Confidential, Chicago

Application/Production Support Analyst

Responsibilities:

• Transunion helps credit scores transcend boundaries. The firm is one of the three major consumer credit reporting agencies lenders use to help determine a borrower's creditworthiness. The company maintains credit histories of more than 500 million people in more than 25 countries, which it uses to help banks, insurance providers, retailers, and others manage risk and reduce fraud. Subsidiary TransUnion Interactiveprovides online subscription-based credit management products to consumers.
• Transunion marketing services enables its client to leverage the latest data to uncover new markets and identify the best prospects, Reduce costs by weeding out unqualified prospects before a mailing is sent out, Attract new clients and retain current ones through competitive offers, increased credit limits or valuable products and services.
• Production batch monitoring.
• Creating change orders for production deployment.
• Migrating QA approved changes to production environment.
• Understanding the business process and information flow and finding solutions for problems.
• Handling Problem management for re-occurring issues.
• Post migration checkouts and validations.
• Automations of manual tasks to reduce day to day support effort.

Platform: Sybase ASE 12.5, UNIX shell scripting, Perl

Tools: Autosys, Unicenter ticket tracker, Clearcase deployment tool

Confidential, NY

Responsibilities:

• Glodman Sachs is one of leading firms operating in the sector of Investment Banking, Under Writing, Portfolio Management (for hedge funds as well as private clients) etc. Working on projects wif GS gives a greater insight of financial market (esp. US). Since GS TEMPhas its span over the entire globe, one gets chance to learn about the finance markets of other parts of the world too. A good idea about Stocks, Bonds, Futures, Options and their related terminology.
• The project involves various system and application integration, user support, software enhancement, enabling user acceptance testing of the system. The responsibilities include support and maintenance of the application which includes batch processing, incident management, problem management and access management.
• Unerstanding the business process and information flow and finding solutions for problems.
• Perform lead role in Middle Office T+0 reporting to ensure that transaction processing goes smoothly wifin Geneva system and client reports get generated wifin the SLA. Advent's Geneva is a Java-based portfolio accounting application.
• Respond to the issues assigned, do analysis, suggest/implement workaround, communicate to all the stakeholders and close issues as per the agreed timeline in order to ensure support availability as per agreed SLA.
• Troubleshooting Perl code and Sybase stored procedures to solve day-to-day support issues by identifying a flaw in reporting logic.
• Providing client service representatives and fund administrators wif day-to-day support of their reporting issues relating data or specific queries about trades and reporting logic in Geneva. The client service representatives relied on us to fix problems wif various reports such as Tax Tools, Contract Sheets, Internal Trades, YTD Gain/Loss and many others that they make available to their clients via the Glodman Sachs web portal.
• Document and share own learning’s from the project seek information and leverage knowledge from other project in order to drive higher efficiency TEMPeffectiveness.
• Participate in Annual Disaster Recovery Test.
• Learn from feedback, promote learning and drive proactive and viable innovation by encouraging openness to new ideas and risk taking.
• Handling Problem management for re-occurring issues.
• Automations of manual tasks to reduce day to day support effort.
• Perform low to medium risk migrations for the team after having identified bugs in the Sybase/Unix/Perl code.
• Resolve all types of user queries ranging from data quality related to reporting logic to product and pricing queries
• Before and after GCR (global change request) we do the testing of the flow.
• Take on any ad-Hoc requests that came in from higher management such as providing information pertaining to a particular client's activity, position or balances in a specific desired format. Additionally, perform data analysis on product and prices being received from external vendors.

Confidential

Sr. Business Analyst

Responsibilities:

• User Support. Enhancements to the existing Perl code, maintaining, troubleshooting and deploying patches.
• Identifying the flow of data in the whole system, realizing the level of criticality of each of them.
• Study/Analysis of business logic on which the system is running.
• Problem analysis.

Confidential Jersey City

Business Analyst

Responsibilities:

• A project for Prime Brokerage wing of Glodman Sachs (an investment banking company), having direct interaction wif the various clients of Glodman Sachs.
• The objective of dis module of Prime Brokerage Project is to generate reports for the clients using excel and an Object Oriented Report Development Tool, Actuate. The purpose of these reports is to accumulate data from various parts of the organization and present it to the clients in a consolidated format, in a excel sheet, pdf or in form of a hard copy printout. The data should be verified and reconciled before it can be presented in the form of a report.
• Also, the data is consolidated at a single system and made available to other downstream systems/Applications in Prime Brokerage like RISK, FolioRT etc.
• Provide real-time solutions to the critical production problems.
• Suggest enhancement to the system and implement them.
• Study/Analysis of business logic on which the system is running.
• Study/Analysis of business logic on which the system is running.