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It Support Specialist Resume Profile

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OBJECTIVE

To find an IT Support position where I can utilize my knowledge and skills

SKILLS AND ABILITIES

  • Proven ability to diagnose, troubleshoot, and resolve technical problems
  • Strong knowledge of software, hardware, networking, and operating systems
  • Experience dealing with different types of clients/users
  • Outstanding organization and documentation skills
  • Ability to work in a stressful and rapidly changing environment
  • Ability to work independently with minimal supervision or part of a team
  • Ability to prioritize tasks and manage time efficiently

TECHNICAL SKILLS

  • OS Windows XP, Windows Vista, Windows 7
  • Database MS Access
  • Networking LAN, TCP/IP, Hubs, Routers, Switches
  • Printer Local/Network Printers
  • Software Microsoft Office Suite 2007/2010/2013
  • Microsoft LiveMeeting, Lync, Communicator
  • Remote Software: Dameware, LogMeIn Rescue
  • Data Recovery: BART PE, WIN PE
  • Avaya: Softphone, CTI, IP Agent
  • Adobe: Acrobat, Dreamweaver
  • FTP: FileZilla, WS FTP, Smart FTP

RELEVANT WORK EXPERIENCE

Confidential

IT Support Specialist

  • Provide technical support to local and remote users Nationwide
  • Resolve incident tickets and requests submitted by users
  • Document tickets with details resolution steps
  • Troubleshoot software and hardware problems
  • Image, configure, and encrypt computers per company policy
  • Repair damaged equipment
  • Collaborate with different IT groups
  • Asset Manager
  • Receive and distribute ordered equipment such as printers, monitors, etc.
  • Tag new computers with company asset tags and create records within the asset database
  • Ensure accuracy of the asset database by performing random asset audits
  • Perform daily/weekly inventory counts
  • Maintain and repair computers Lenovo and HP models
  • Track and locate missing assets
  • Securely wipe hard drives
  • Scan and record assets for disposal

Confidential

Desktop Support Technician

  • Installed encryption software Guardian Edge on hospital computers
  • Imaged hospital computers using Symantec Ghost and Ghost Multicast server
  • Updated task/case status and asset information using Remedy User
  • Named and joined computers to the Yale domain
  • Added and moved computers in Active Directory
  • Built and configured clinical workstations
  • Backed-up and migrated user files
  • Installed network printer using TCP/IP and printer server
  • Diagnosed, troubleshot, and resolved technical problems
  • Resolved tickets/tasks submitted by users
  • Installed/replaced hospital computer hardware and peripherals
  • Walked thru hospital staff on certain software steps and processes

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