Messaging Admin Resume

SUMMARY

To seek a performance oriented and challenging career in your esteemed industry, thereby I would like to contribute my 5 years of experience, skills and knowledge for the success of the organization.

PROFESSIONAL EXPERIENCE

Messaging Admin

Confidential

Responsibilities:

Working on Exchange 2013 BPOS environment, EMC, Microsoft Exchange online protection(EOP) and IronPort Antivirus\ Spam filtering
Troubleshooting NDR's, Outlook rules, Mailbox permissions, Calendar & Meeting requests and provide resolution for environment\ client\ application related issues
Monitoring of SCOM alerts, Exchange server outages, Exchange mail queues, Exchange performance monitoring and Troubleshooting of Client issues (Outlook), Server outages,
Troubleshooting tickets & identifying Root Cause Analysis
Creation of Change Management for distributing Hot fixes, patches, and server maintenance
Experienced on DR plans and Disaster Recovery including documentation
Ability to understand, perform and document logical troubleshooting steps to isolate and resolve client\end - users related issues.
Have a good experience in Content Writing, which includes KBs & Run Books.
On-call support escalated issues after hours. Respond to and resolve operational problems, to adhere service level agreements(SLAs) and operational level agreements(OLAs)
A self-starter and fast learner with the ability to quickly recognize and resolve technical issues under pressure, ability to work in a team oriented and fast paced
Managing ITIL process in handling every ticket\ issue and maintaining incident, change & problem management tasks
Responsible for attend change management meetings and submit reports to management
Provided insight into optimal operational processes, best practices and procedures to deliver highly available infrastructure service
Contributed and participated in IT projects and make recommendations for process improvements and optimization
Managed a team of Helpdesk team and Service IT. Trained service desk technicians and users on MS Outlook 2010\ 2013 features & usage, creation of outlook rules and Calendar troubleshooting, MRM(archiving) Policy

System Administrator

Confidential

Responsibilities:

Administrating & Managing 4000+ Windows servers, 10000+ VMs & 7000+ Unix servers
Performance tuning and maintenance of the servers through weekly and monthly basis
Participating in DR activities in the quarterly basis & striving towards the successful resolution
User management and delegating permissions using Active Directory Services
Administrating Virtual machines using the VMware, VSphere client
Scheduling and monitoring the Backups and Restore using the EMC Avamar Storage system
Acting as a SPOC for execution of batch jobs for the distributed Backups
Maintaining Incident, Change and Problem management process till the resolution of issue
Managing ITIL Process & Maintaining SLA for the Enterprise support

Confidential

Executive - Global Service Desk

Responsibilities:

Creating and managing users, groups and computer objects using Active Directory Services
Creating common mailbox, distribution lists and Security groups to meet corporate needs
Maintaining Domain controllers, OUs and implementation of group policies when required
Creation of Exchange mailbox and Managing Exchange Mailboxes
File & Print servers management and implementation of Disk quota & taking ownership
Coordinating with Client IT Helpdesk in case of any failure\ abnormalities on their end
Act as a Technology Communication Officer by communicating the large outage, planned maintenance and RCAs to the service delivery and the clients

TECHNICAL SKILLS

Operating Systems: Windows 2000\ XP\ Win 7

Server Operating Systems: MS Windows server 2003\ 2008\ 2012

Messaging Servers: Microsoft Exchange Server 2003\ 2010\ 2013

Messaging Tools: IronPort for Antivirus\ Spam filtering, Proofpoint, EMC, EMS

Messaging Scripting: PowerShell Scripting 2.0 & 3.0

Virtualization: VMware vSphere 5.1

Batch-Job processing: TWS, Cybernation ESP

Data Backup: EMC Avamar

Ticketing Tools: ServiceNow, Remedy 7.0, Altiris 6.0

Software & Packages: MS-Office 2010\ 2012

ITIL Knowledge: Incident, Change, Problem Management

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