System Support Engineer Resume New York, NY - Hire IT People

TECHNICAL SKILLS

Platforms: Microsoft Windows XP/7/8/8.1, MS Windows Server 2000/2003/2008/2012/2012 R2, MAC OS, /MAC OS X/Some Linux

Applications/Software: Microsoft Sharepoint, Microsoft Exchange 2010/2013, Office365, Lync, iCloud, Join.Me, VMware ESXi 5.5, Microsoft SQL Server 20, Symantec Backup Exec 2010, Citrix System Deployment, TeamViewer, Blackberry Enterprise Server 4.1, Logmein, Symantec EndPoint Protection 12.1.5, MAC O/S, Retail Pro, Videoconferencing Configurations, Symantec Ghost, Office 2008 for MAC, TFS 2010/2013, Blackberry/iPhones mobile device support, Avaya Phone Systems Management, Dell KACE Appliance, Dell Sonicwall, WebEx, Patchlink, Slack.

PROFESSIONAL EXPERIENCE

Confidential - New York, NY

System Support Engineer

Responsibilities:

Coordinate installation of proprietary and third party application, as well as windows operating system updates and security patches.
Software installing and troubleshooting, patching and configuring servers.
Deploy application and other components across large Windows IIS server farms, application workflow, and Microsoft SQL servers.
Lead, monitor, and communicate application release progress to ensure timely deployment of software within tight maintenance window.
Managed relationships and coordinated work between global teams at different locations.
Build physical and virtual (VMWare servers), according to their specifications.
AD/Group Policy management: security, desktop and user configuration and preferences.
Exchange 2010 administration (user account, mailboxes, public folders, distribution lists)
Able to improve and alter existing PowerShell scripts.

Confidential - New York, NY

Senior Support Specialist

Responsibilities:

Responsible for 1st and 2nd level maintenance, monitoring, and support operations for network of 1000 hosts, including servers, virtual machines, switches, routers, firewalls and other hosted equipment in order to provide high availability, and optimal user experience for Ipreo’s Tier 1 clients.
Upheld the integrity and high availability of Ipreo’s monitoring tools HP Network Node Manager, HP Site Scope, Microsoft Operations Manager, Cacti and Cisco Works to abide by Service Level Agreements.
Maintained and executed Disaster Recovery procedures for Production environments,
Assisted with automation and optimization of repetitive operational tasks.
Maintained daily data backup policies, tape inventory, secure tape storage and tape rotation according to internal policies.
Basic troubleshooting of Cisco Switch and Router connectivity for clients and internal infrastructure.

Confidential, New York, NY

Senior Support Specialist

Responsibilities:

Worked on desktop support team supporting over 200 users
Monitored and responded to phone, e-mail, voicemail and walkup requests
Creates and maintained accounts, shared resources and permissions within Active Directory.
Perform hardware and, software installations and repairs.
Created and maintained documentation of policies and procedures for network, server and PC infrastructure.
Tested software and hardware to evaluate ease of use and suitability; made substantive recommendations for any problem that arose to both end user and senior management.

Confidential, New York, NY

Project Specialist

Responsibilities:

Assisted all producers and crewmembers in daily tasks.
Installed hardware for computer labs such as printers, keyboards, expanded memory, and replaced hard drives.
Supported PC platforms, hardware, operations, and maintenance

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System Support Engineer Resume

New York, NY

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