It Desktop Support Resume
Detroit, MI
OBJECTIVE:
A skilled, qualified and experienced IT Help - desk Analyst and Desktop Support professional wif over two years of phone and hands on experience in building PCs, configuring, maintaining, and trouble-shooting hardware/software issues and resolving complex technical issues in a Windows workstation environment to corporate clients
TECHNICAL SKILLS
Operating Systems: Microsoft Windows, Linux, MAC OS X, iOS
Microsoft Office: Word, Excel, PowerPoint, Access Troubleshooting PC hardware and software
Networking: DHCP, DNS, mapping network printer/drive, VPN clients Microsoft Exchange Server Active Directory
Internal PC components: CPU, CD/DVD drive, motherboard, RAM, SSD, HDD
Remote login tools: Cisco WebEx, Juniper Network Connect, TeamViewer, Join.me
PROFESSIONAL EXPERIENCE
Confidential, Detroit, MI
IT Desktop Support
Responsibilities:
- Provided direct customer service and technical support to users as required via phone, email, online systems and in person for 350+ users, locally, and remotely.
- Provided excellent customer service for all clients
- Managed and maintained an IT asset inventory.
- Used Active Directory to unlock user accounts
- Helped configure and troubleshoot client-to-server and server-to-server tunneling VPN connections.
- Responded to telephone inquiries concerning support requests, systems status, and network connectivity.
- Logged and monitored end user tickets using remedy ticketing system.
- Activate, configure and support Blackberry devices on corporate BlackBerry end users.
- Outlook\Entourage connectivity troubleshooting wif Exchange 2003/2007.
- Performed installations, upgrades, maintenance and troubleshooting for hardware and software.
- Created, tested, and managed desktop image standards.
- Repair Dell and HP desktops and laptops.
Confidential, Warren, MI
Cashier and Trainer
Responsibilities:
- Assisted customers wif gas
- General Clean up
- Inventory control
Privacy Policy
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