Desktop Technician Resume Profile

Objective

To obtain a professional technical position, that will enable me to utilize my extensive Desktop Engineering skills, and customer service skills in a growing and stable Information Technology environment.

Experience

Confidential

Desktop Technician

Deskside support for 150 users on a 3 man team
Used Active Directory to maintain accounts, shared drive access
Configured network,and local printers,scanners,and copiers
Supported MS Office 2010,Outlook, and Exchange.
Supported IOSX, and Windows7,XP,Iphone and Blackberry,
Installed hardware,software,applications,and updates for users
Remote access support for CiscoVPN,Citrix,Outlook and RAS
Imaged and Configured laptops for wireless, and Cisco Vpn
Setup Audio and Video conferences using,Adobe Connect
Service Desk ticket system used for managing help desk tickets

Confidential

Desktop Technician

Responsible for all IT Support for 100 users.
Configured access points, and routers for wireless access.
Responsible for Video Conferencing using Blue Jeans
Configured all network printers, and local printers.
Setup Cisco and Avaya phones for users.
Responsible for all application and hardware installs.
Utilized Service Desk ticketing system.

Confidential

Help Desk Administrator

Configured Network printers, scanners, and copiers.
Supported Win 7 and 8 OS, and IOS IPAD,IPHONES.
Utilized TrackIT ticketing system for IT requests
Responsible for setup of Cisco VOIP phones.
Utilized BOX for document management and storage.
Utilized Webex for meetings, and remote control tool.
Setup Airwatch agent for email on IPADS and IPHONES.
Responsible for all hardware and application installs.
Supported MS Office 2010, Exchange, Active Directory.

Confidential

Help Desk Engineer

Responsible for all Help Desk/Deskside functions.
Active Directory account management.
Performed pc laptop refresh re-imaged for 180 users
Setup network scanners, copiers, printers for users.
VTC, polycom setup with IP,DSL connections.
Remote support for VPN, Citrix, GoToAssist.
MS Office 2007-2010 for Windows /Mac OS support.
Provisioned, and activated Smartphones using Definity.

Confidential

Desktop Technician

Responsible for hardware and software installations.
Responsible for workstation setups, OS upgrades.
Installed network, wireless, and local printers.
Installed new images using MSDT.
Configured laptops for wireless and security software.
Configured routers, switches, and network ports.

Confidential

PC Deployment Technician

Deployed over 1400 workstations with new image.
Ran windows, antivirus, and group policy updates
Used Active Directory for account creation/deletion
Setup virtual workstations using VMware.
Migrated users to MS Exchange from Lotus Notes

Confidential

Desktop Engineer

Help Desk and Desk side Support for 1000 users.
Win XP, Win7, IOS, Server 2003 support.
SMS used for software updates to workstations.
Installed network printers, scanners, and copiers.
Remote Access support for VPN, and Citrix.
Managed tickets and assets using HEAT.

Confidential

Deployment Technician

Deployed over 200 pc's in hospital environment.
Configured network ports, switches for workstation setup
Setup 200 workstations on Windows network
Performed break/fix process for all hardware.

Confidential

Help Desk Analyst

Provided IT Support via phone and LanDesk.
Remedy used for Help Desk tickets and asset control.
Supported users with MS Office 03/07, and Win XP.
Managed users' accounts in Active Directory.

Confidential

Desktop Engineer/Installation Specialist.

Installed PGP encryption software manually
PGP Universal Server used to monitor installs.
Upgraded Mac OS Snow Leopard to Mac OS 10.
Migrated users from MS Office 2003 to Office 2007.
Utilized Footprints database for ticketing system

Confidential

Customer Support Analyst

Performed Help Desk and Desktop support functions
Installed and supported COTS software.
Performed break /fix for all hardware and peripherals.
Imaged Dell laptops and desktops using Symantec
Used Remedy for ticket and asset management

Confidential

Desktop Engineer

Desktop support in Windows and Mac environment for 25 users
Conference room setup using VTC and polycom.
Printer calibration to meet staff requests.
Remote support for Citrix, VPN, wireless connectivity
Responsible for all hardware and software installations.
Configured network ports, switches, patch panels, rack mounts.
Confidential
Desktop Support Technician
Desktop support for 65 users in Windows environment.
Windows Vista/ XP and Mac OS user support.
MS Office 2003 , MS Exchange Server 2003 support.
Responsible for all hardware and software installs.

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