Network Support Specialist Resume Profile

Network Administrator

Well organized, self-motivated, customer-focused and results-oriented IT professional skilled with a strong technical background with several years of helpdesk support, system administrator and network administrator experience.

Professional Experience

Confidential

Help Desk Specialist

Troubleshooting PCs, laptops and mobile devices
Diagnosis of viruses and installation of security updates and patches
Installation, configuration and testing of new hardware and software on desktops
Repair damaged hardware devices, restore deleted data and perform backups

Confidential

Admin. Tech. Assistant to Executive Director

Provided technical support to meet the objectives of management and worked independently to achieve goals
Supported several software upgrade projects and assisted users with technical issues
Responsible for the installation and maintenance of IT equipment including printers, scanners, and workstations
Assisted IT staff with broad range of installations, upgrades, and roll-out of new applications for our group.

Confidential

Network Support Specialist

Responsible for providing onsite and remote network installation, management, administration, hardware and software installation, repair and maintenance services
Responsible for supporting Windows servers, Active Directory, Backup products, Anti-virus products, Ethernet, Wireless router and firewall configurations
Responsible for maintaining and assigning user account permissions
Configured and resolved DNS, WINS, DHCP and TCP/IP issues
Analyzed, evaluated, and resolved hardware/software problems relating to account administration, connectivity issues, and application user problems.

Confidential

Network Operations Monitor

Monitored activity on UNIX and WINDOWS Servers, Routers and created log files.
Administered LAN and electronic mail infrastructures.
Installed and maintained network hardware and associated software.
Coordinated and migrated users and systems from Novell network to Windows NT environment

Technical Experience

Networking/Protocols/Technology	LAN/WAN, TCP/IP, IPv4, IPv6, DNS, DHCP, SMTP, FTP, Telnet, VPN, RIP, EIGRP, OSPF, NAT, BGP, Ethernet, , Frame Relay, VLANs and Access Lists, Active Directory, Group Policies, Virtualization
Hardware	Cisco Routers, Switches/Bridges, Firewall
Software	Microsoft office, VMware, PcAnywhere, Adobe products, Ad-ware products, Symantec Anti-virus utilities
Operating Systems/Servers	Windows 7, Vista, Macintosh, Windows servers, Linux/Unix, , HP Open view, Exchange server, SQL server
Language/Graphics	Java, ASP, ASP.NET, HTML,CSS, Photoshop, Flash,

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