SUMMARY:

• Extensive experience of Datacenter Operations, QA, Service Delivery and Disaster Recovery.
• In - depth experience implementing IT solutions and hardware/software deployment/migration/integration.
• Experience in client services management, POS, IT services, airline travel industry in UK and USA.
• Managed Point-of-Sale deployment/migration for Confidential
• Managed refresh cycle of large scale Windows / POS / VoIP deployments and migrations.
• Managed airline reservations systems (CRS/GDS) meeting system uptime SLA of 99.998%
• Improved IT service level by 10% and reduced ATM machines deployment timeframe by 25%.

IT SKILLS:

Applications: Microsoft Office 2007/2010, Aloha, Bluecube, CMS, Rexx, Xedit.

Anti-Virus: McAfee, Norton, Symantec Endpoint Encryption/Protection (SEE), AVG, LANDesk, Trend Macro.

Deployment Tools: Heavy/Lite/Zero-Touch, SCCM client, USMT, Windows Easy Transfer (WET).

Management Tools: Citrix, RDP, PuTTY, Flash/PPRC, ITonDemand, JJeds, HMC/TOS, Timefinder, VMOperator.

Manufacturing Applications: Autocad, Bluehill, CAPA, CIM, CPAS, CribMaster, Cygwin, Datasweep/MES, Instron, JDELabel Verification, LIMS, Loftware, Maximo, Minitab, Mitutoyo, NCR/PLM, Pilgrim, QA Test, SAS, SolidWorks.

Network Management: LAN/WAN, NetMaster, Netview, 3745, OSA, SNA, TCP/IP, VTAM/NCP, 3270.

Operating Systems: Windows 7/XP/Vista, TPF/BSS/VSS/MVS/VM, TSO, OS/390, z/OS, CPUs-2094, DASD-2105/2107.

Programming Languages: Assembler, DAC, JCL, Pascal, Rexx, Sabretalk, SPMs, TPFDB, TPFDF, TPF Internals, Dump.

Systems Management: Clarify, HP OpenView Service Desk, IMS, InfoMaster, Orbit, Remedy, ServiceCenter, Vantive.

TPF Operations: CA7, FileAid, HTH, IOCP, IPL, JES2, JCL, LC, LPAR, MPIF, TPX, VTS.

EXPERIENCE:

Confidential

Service Desk Consultant

Responsibilities:

• Provided Point-of-Sale (POS) support for M&S Retail and Franchise stores food, café, apparel.
• Supported mobile hand-held devices, scanners, Printers, cordless phones.
• Investigate and resolve hardware and software issues including pricing, coupons, reporting.
• Supported outsourcing of Service Desk.

Confidential

Client Operations Consultant

Responsibilities:

• Managed cash flow services for ATM machines.
• Provided ATM operations and client services support for retail sites.

Confidential

End User Services (EUS) Consultant

Responsibilities:

• Supported Confidential, Capital, Corporate, Energy, Healthcare, Oil & Gas, Power & Water, Transportation.
• Managed Client Engineering Tasks - Packaging, PC Health, Imaging & ITAM/CA SW deployment.
• Served as Single Point of Contact (SPOC) for escalations & ownership of issues meeting SLA.
• Managed SW Application Compatibility Testing, Remediation, Scorecarding & Reporting metrics.
• Built client relationship with CompuCom, Computacenter, Microsoft, McAfee & GE businesses.

Confidential

Data Center Consultant

Responsibilities:

• Migrated United Airlines systems to HP /Continental Airlines /EDS Shares.
• Managed client communications on project updates, issues & change request approvals.
• Supported 20+ India based offshore team for software applications development.
• Provided 24/7 technical expertise on CRS/GDS systems (Apollo, Delta/OSS, Galileo, United, Confidential ).
• Supported Disaster Recovery (DR) for legacy IBM mainframe (TPF/zTPF/VM/MVS/zOS).

Confidential

Desktop Consultant

Responsibilities:

• Managed refresh deployment of 5000+ desktops/laptops to Windows 7, Outlook/Office 2010.
• Managed McAfee Endpoint Encryption (MEE) Protection using SafeBoot Administration.
• Provided Windows 7 training; Imaged machines; utilized USMT & WET tool for data migration.
• Managed machines/users in Active Directory; utilized SCCM client to push software, patches, Group Policy.
• Led VoIP deployment; coordinated office moves & provided Cisco VoIP phone training.

Confidential

Desktop Consultant

Responsibilities:

• Planned & managed refresh deployment of 1000+ PCs to Windows Vista / XP & Outlook/Office 2007.
• Identified SW applications in each business unit & performed remediation for Windows Vista/XP.
• Imaged machines using High/Low/Zero Touch deployment (HTI, LTI, ZTI); data transfer using USMT.
• Delivered QA test environment to validate applications.
• Provided Vista & Office 2007 training.
• Managed machines/users in Active Directory; utilized SCCM Client to push software, patches, Group Policy.

Confidential

Deployment Consultant

Responsibilities:

• Led deployment of 1400+ POS hardware / Software Application upgrades & change request approvals.
• Supported Aloha POS, Confidential RPOS & Dunkin Brands clients in for hospitality industry.
• Managed software licenses & migration of Symantec, AVG & LANDesk Antivirus, Software.
• Led VoIP deployment, coordinated office moves & provided Cisco VoIP phone training at Fulton County.
• Deployed Cisco Switch to manage the CCTV network at Atlanta Airport for Transport Security Administration.
• Supported migration of TPF/VM/MVS/zOS Host & Network from IBM to Atlanta Data Center.
• Developed operational procedures for Production Control, Host and Network systems.
• Supported Disaster Recovery (DR) for legacy IBM mainframe. ITSM via ServiceDesk, Netmaster, Orbit.
• Provided 24/7 technical expertise on CRS/GDS systems
• Received Ownership, Leadership, Initiative (OLI) award.

Confidential

Applications Consultant

Responsibilities:

• Supported migration of Confidential RTB system to a loosely coupled (LC) compliant system.
• Identified software requirements & implemented changes to corporate quality & standards.
• Developed, executed, and documented QA/UAT test plans for TPF Assembler software.
• Legacy IBM Mainframe (TPF/VM/MVS/zOS,), Problem & Change Management.

Confidential

Client Services Manager

Responsibilities:

• Direct report to CEO. Managed Southern US Clientele with annual transactions of $200M.
• Improved business process leading to reduction of ATM machines deployment timeframe by 25%.
• Built client relationships leading to additional sales and contract renewals of $1 million.

Confidential

Data Center Operations Analyst

Responsibilities:

• Provided onsite/remote support for TPF system stability ensuring 99.99% operational availability.
• Configuration management, evaluated and approved software, database and patches to Host systems
• Supported Disaster Recovery (DR), QA/UAT, Network, performance and stress testing.
• Provided 24/7 technical support for CRS/GDS systems Delta/OSS, Northwest, TWA, Confidential .
• Legacy IBM Mainframe (TPF/VM/MVS/zOS), ITSM via Service Desk, NetMaster, Orbit.