Computer Skills

Networking

• VTC Virtual Training Company Network Architecture, Ruby on Rails
• MS SQL 2005, and 2008, NoSQL
• Data Center design and management
• AWS- Amazon Web Services
• VSphere VM Management
• TCP , DHCP , Subnet configurations troubleshooting
• Monitoring Tools Nagios
• Exchange Servers Configured for outlook
• File Sharing Server

Programming/Web Dev

• Thinkful Front-End Web Development Expected Graduation: Dec 2014
• Engineering software as a service using Ruby on Rails, UC BerkelyX: Expected Graduation Dec 2014
• Codecademy - HTML ,CSS, Javascript, Web Fundamentals , Ruby , C and ASP.NET PHP , MySQL
• Web Design Online course in Design offered by David Kadavy
• SaaS- Developed an application allowing for customer to access a troubleshooting application hosted on the cloud while working for Mimedia a cloud storage startup
• SEO
• Word Press Content Management
• Drupal 7.0 8.0 Content Management
• Bugzilla Bug Bounty for Mozilla
• Version control Github
• Agile methodology
• QA managed the qa environment while at Mimedia, updating base images- tested new releases of code on different OS configurations

Experience:

Confidential

• A Startup where I do webdesign and database admin
• Wordpress, Python, Django extensions/addons
• Researching different approaches to achieve design goals
• Designing a B2B networking social media site

Confidential

Desktop Support Engineer

• Windows 7 Migration
• Admin Duties for software installs and configurations
• Admin for Active Directory tasks
• Supported traders and associated software
• Imaged PC's for Windows 7 Upgrades
• Mapping network drives and printers
• Used Redhat Linux laptop for daily IT operations

Confidential

Web Page Design and Development

• Founder in which I started my own web site creation business , using my skills learnt from recent web design courses.
• Site built using Macintosh , photoshop and web page design theories
• Configuring my site through a hosting company.
• Site revisions and backups
• SEO implementation

Confidential

Network operations/IT specialist - Data Center

• A startup where I was brought in to help build and maintain the Boston data center.
• Built and maintained an ever expanding array of hardware including switches storage servers and associated equipment
• Troubleshooting of various customer issues and logging the resolutions to a wiki
• Used IPMI to view and reboot servers, as well as work in conjunction with network admins.
• AWS- Amazon Web Services Configuration and determining pricing plans
• Tested Hdd's and Server Ram with software for errors.
• Responsible for RMA return merchandise authorization for any piece of hardware or part that broke with respective vendor.
• Worked closely with the president of products on all projects related to the data center, sending daily as well as weekly updates, along with communicating throughout the day on issues using Skype IM, google hangouts and Gmail.
• Worked closely with vendors for hardware orders/ replacements using ticketing system to track updates
• QA for client software - Testing Mimedia's product with different distro's of Firefox, Chrome, Safari, along with different AV's and OS's 64 32bit Windows and Mac Service Packs
• Manage QA VM's using Vsphere remote access tool.
• Developed a troubleshooting tool that customers could use to diagnose difficulties using the product.

Confidential

Deskside Support - Local Admin

• Windows 7 migration from XP
• Installed, upgraded and maintained software, os's and hardware in a Windows Environment including
• Apple computers
• Troubleshot hardware and software issues
• Maintained a database's inventory of hardware and software
• Helped manage vendor relationships
• Lotus Notes Configuration , Troubleshooting
• Researched user support issues and evaluate hardware and software
• Windows network and system management tools, Windows group policy, SCCM, Active Directory
• Deskside support for aprox 50 users including department heads
• Responsible for implementing a windows 7 migration project.to the entire staff
• Supported Mac/Apple OS's for art dept. including running VM's, NAS backup and printer configs

Confidential

• Supported Law students taking exams on their own personal PC's and Mac's,
• Wireless configuration for Mac's and PC's
• Tested and recorded latency of various attachments to emails, this was part of the early stages of a email migration project

Confidential

Contract Position

Desk Side Technician II

• Responsible for the deployment and allocation of laptops.
• Windows Migration Project from XP to Vista
• Active Directory Add and Deletion of Users accounts, resetting passwords
• Supported PC's and Mac's using a ticketing system
• This entailed making sure user's files and programs and Lotus Notes profile had transferred over after their previous laptop had been imaged
• Created helpdesk tickets with Oracle's Siebel ticketing system
• Used Oracle -updated status of tickets
• Lotus Notes- Lotus Notes Configuration , Troubleshooting
• AIMS-Global Asset and Information Management System -Transferred de-allocated laptops to a secure stock room.
• Screening of all user's recovered HDD's against a destroy list
• Use of a Blackberry to check Lotus Notes
• Blackberry Configuration and troubleshooting
• Responsible for scheduling all deployments and updating users tickets with notes.
• Used Corporate directory and IT Knowledge Base
• Logged onto corporate server to download programs for users as needed

Confidential

• Inventoried, rewired and organized all of the facilities 5 RJ-9 wires
• Each building's main boards were checked for leads, then the physical office location was inspected to determine if a feed was attached.
• Used a building schematic to inventory the office feeds.

Confidential

Student IT User Support

• Desk side support for the college's students and faculty,
• Worked primarily with Dell computers and Mac's - Laptops and Desktops
• Laptop deployments and repairs, -
• Provided excellent customer service to all end users
• Cisco systems network experience including wireless VPN connections
• Connected and maintained various printers
• Supported approximately 5-20 help desk requests per day
• Installed Microsoft Office, XP, MacAfee anti-virus, with new computer initializations