Technical Support Resume Columbus, Ohio - Hire IT People

SUMMARY

Practical IT industry professional, team player, avid learner, experienced with multitasking and proven ability to interpret technical needs from multiple perspectives.
Skilled at writing well - designed and efficient code using current best practices.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Columbus, Ohio

Technical Support

Responsibilities:

Acquired multiple ‘keys of recognition’ for various instances of exceeding expectations and professionalism.
Awarded as top production tech in 2014.
Promoted to team lead before transitioning to a full-time role
Managed peers attendance records, based of phone log data, and provided general guidance for the support process

Confidential, Lewis Center, Ohio

Help Desk Analyst

Responsibilities:

Provided phone technical support to the property management software used by Red Roof Inn locations.
Assisted Red Roof employees with billing and scheduling related to booking software.

Confidential, Columbus, Ohio

Customer Service/Tech Support

Responsibilities:

Preformed up to the standard of a more advanced tech, offered higher tier positioning
Consistently a top tech on designated team.

Confidential, Westerville, Ohio

Help Desk

Responsibilities:

Working as a temporary employee for Confidential, Assisted with a server migration project for Confidential an assisted site techs with installation/configuration of new server builds.