Desktop Support Analyst Resume Louisville, KY - Hire IT People

SUMMARY:

Customer service professional offering 10 years of diversified experience. Excellent communication and problem - solving skills. Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations. Able to focus on projects, develop strategies and meet or exceed deadlines. Strong rapport with personnel, customers, and associates based on knowledge, professionalism, and integrity.

SKILL:

Network setup and management (Wired And Wireless)

PC repair and upgrades

Installation of printers, scanners, modems, hard drives, cd and dvd roms

Cabling, Hubs, Routers, Motherboards, Lcd Screens, Processers etc. Including Tablets

Electronics equipment installation

TCP/IP configurations

All Windows Operating System

Customer Service/Sales

Forklift, pallet jack, electric pallet jack

Order pulling, loading, unloading, order selecting

PROFESSIONAL EXPERIENCE:

Confidential, Louisville, KY

Desktop Support Analyst

Responsibilities:

Serve as the initial contact for reporting technical issues, and answering questions regarding PC, terminal and printers using Linux based commands to fix, configure and edit system issues via remotely.
Effectively communicate with requesters in a clear positive and professional manner.
Accurately diagnose client technical issues.
Troubleshoot internet issues and equipment including broadband modem, cisco routers, and secondary modem cradle point and cisco switches.
Answer and reply to open tickets in timely manner.
Clearly and thoroughly document all cases.
Knowledge of POS, QSR, KMX restaurant systems

Confidential, Louisville, Ky

Repair Tech

Responsibilities:

Test computers peripherals, hardware and ensure that they are working appropriately.
Troubleshoot hardware, upgrade software, patches and operating systems on a continuous basis, Install hardware, software and device drivers on standalone computers Laptops, Desktops, and Tablets including HDD, Motherboards, I/O Boards, Audio Boards, keyboards, Processers, Power Boards, Lcd's screens, Wifi Cards and Antennas, Cameras and Touch Pads.
Troubleshoot hardware and software problems.
Maintain documentation of technical maintenance procedures carried out.
Also trained new hires on hardware troubleshooting and repair

Confidential, North Lauderdale, FL

Tech Support

Responsibilities:

Offer Rapid effective support to customers for the installation, operation and troubleshooting of networks, as well as the configuration of firewalls.
Provide customers with top-notch support for installation and service for numerous products also basic troubleshooting desktops and laptops

Confidential, Tamarac, Fl

Cust Serv & Problem Res Rep

Responsibilities:

Interface with customers via inbound or outbound calls
Knowledge of basic computer operations and internet troubleshooting.
Courteous with strong customer service orientation.
Dependable with proficient attention to detail.
Good listening and responding skills
Solid problem solving skills.
And technical knowledge.
Also required to upscale Confidential products to customers

Confidential, Ft. Lauderdale, Fl

Account Manager

Responsibilities:

Providing friendly service, timely deliveries, delivery driver, and enthusiastic sales guidance to customers, along with assisting in maintaining a quality showroom with merchandise in excellent, rent-ready condition.
Managing customers and processing orders, straight through to product delivery took payments worked cash register and took payments over the phone with credit cards.
Also assembling Furniture, Radios, PC's and Tv's. Serving as the PC Tech to all of our customers.
Which include going to their homes helping them with virus removal, pc setup, system restore also hardware removal and installation
Load, Unload trucks, order pulling loading cust cars/trucks and forklifting.
Started as warehouse worker once done with school started doing pc work for company fixing all their computers and helping the IT manager whenever necessary

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Desktop Support Analyst Resume

Louisville, KY

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