SUMMARY:

I am seeking to utilize my experience in project coordination, information technology, and supply chain in a position where I can contribute toward a company through my hard work, organizational skills, and leadership ability.

TECHNOLOGY:

Microsoft Office Suites

Microsoft Access

AS400 program (JD Edwards)

Project Management Software (Clarity, HP - PPM)

FA Suite

LeanKit (Kanban)Task Board

Crystal Reporting

Remedy (BMC Software)

EXPERIENCE:

Confidential, Minneapolis, MN

Supply Chain Analyst

Responsibilities:

• Compile daily status reports for Confidential garages.
• Utilizing Fleet Focus tool to maintain and update records.
• Analyzing and doing in-depth research on audit questions, software problems, and transactional problems.
• Prepare reports analyzing supply chain metrics.

Confidential, Minneapolis, MN

Project Coordinator IT

Responsibilities:

• Financial Human Resources forecasting for over 500 people.
• Manage the Task Board using LeanKit (Kanban) software.
• Perform project change requests for scope and budget.
• Coordinate onshore/offshore meetings.
• Staffing analyst monitoring time allocations.
• Utilized Project Management theories of Agile and Waterfall to help plan segments of a project.
• Trained new Project Coordinators on Delta Air Lines software and project management process.

Confidential, Bloomington, MN

Project Coordinator

Responsibilities:

• Orientation Specialist for staff joining the team.
• Administratorof the SharePoint site upgrades and archiving.
• Administrator of change requests using Remedy.
• This leads into monitoring requests through the system for server changes, application upgrades, and new individuals joining the team.
• Visio Organization charts for the team.
• Edit MS Project plans for Project Managers.
• Weekly presentation of Financials to senior management.
• Created an Access database for supply chain management.
• Tracked mobile electronics from a store to a warehouse to meet clients’ needs.
• Performed helpdesk analytics for a deployment of hardware to retail stores.
• Set up contact scripts for co-workers to contact stores about mobile device returns.
• Called vendors to update a database and prepare for a warehouse materials move.
• Created reports of transportation, supply chain, and pricing statistics.
• Troubleshoot SQL/Access database issues along with resetting passwords.
• Provided customer service support for sales staff in taking orders and offering pricing to customers.

Confidential, Minneapolis, MN

IT Application Support

Responsibilities:

• Monitored and maintained rail tracking program for over 150 users using SQL and Access databases.
• Provided second and third level support of software, such as Rates Application Suite (BOURQUE systems).
• Created Crystal Reports using agile theory, for users in rail tracking program and BOURQUE system.
• Distributed remedy tickets (Help Desk tickets) to the correct departments.
• Measurements and recommendations to be proactive on Help Desk tickets using Remedy software.
• Performed quarterly audits of User ID’s to purge from the program.
• Collaborated with vendors to gather data for programs I managed.
• Trained new users on applications using WebEx and updated manuals using MS VISIO.
• Did quality assurance and testing when we moved the programs to a new server.
• Produced a wide range of reports and project status updates, using Microsoft Project, Excel (including pivot tables and charting), and PowerPoint; and drawing from project databases and information provided by project teams and team leaders.
• Monitored and analyzed status of rail shipments to determine impact on customers and terminals.
• Updated rail tracking software and database to reflect accurate shipment and railcar status and trip history.
• Entered rail and barge orders into JD Edwards System.

Confidential, Gainesville, GA

Plant Coordinator & Rail Logistics Specialist

Responsibilities:

• Coordinated shipments from ethanol and biodiesel plants to their customers.
• Resolved billing issues with railroads and directed fleet maintenance.
• Provided administrative support to sales staff by invoicing customers and checking accuracy of transportation bills.
• Create Transportation metrics to manage efficient rail fleet.

Confidential, Bloomington, MN

Temporary Customer Service Associate

Responsibilities:

• Assisted customers with inquiries such as local dealer referrals, part information, and order status and tracking.
• Provided front line phone support to Toro parts dealers and distributors.
• Entered in orders and complete projects as they arise.

Confidential, Minneapolis, MN

Government Account Coordinator

Responsibilities:

• Coordinated projects for clients to increase their usage of the Government Purchase Cards.
• Supported 450 Program Managers with report data on Purchase Card program by creating Excel spreadsheets.
• Educated clients on Confidential external technology products, helping to increase sales 16% in one year.
• Performed daily tasks for the clients such as forcing checks, overseeing accounts that are approaching credit limits, and following up on client requests within time lines.
• Did testing and quality assurance when moving customers from one website to another.
• Support several large initiatives to integrate Technology services.
• Create documentation to support the projects as needed.
• Created daily tasks for the clients such as forcing checks, overseeing accounts that are approaching credit limits, and following up on client requests within time lines.

Confidential, Ashland, VA

Program Manager

Responsibilities:

• Produced measures for meetings with the railroads on service times and facility switching issues.
• Audited freight invoices such as storage charges and repairs.
• Responded to customer inquiries for the mills and account representatives for rail car tracking and tracing.
• Train new users on applications and updated manuals.

Confidential, Wayzata, Minnesota

Railcar Analyst

Responsibilities:

• Communicated with internal and external customers to ensure products were shipped in a timely fashion.
• Quickly provided accurate travel times and solutions to maintenance needs and railroad errors.
• Tracked and traced the movement of railcars using a variety of computer programs.
• Maintained a MS Access database of all railcar repairs.
• Created a manual for a new position.