Customer Service Representative Resume

SUMMARY:

Experienced customer service professional with superior interpersonal, communication and analytical skills adept at providing exceptional customer service, managing and mentoring associated employees, and achieving company goals and objectives within deadline.
Customer Service Team Collaboration Administrative Support
Data Entry/ Accurac Relationship Building Client/ Vendor Relations
Product Knowledge Strong Work Ethic Record/File Management

EXPERIENCE:

Confidential

Customer Service Representative

Responsibilities:

Utilized computer systems to compose list of clients who have not made payments
Assisted customers with billing inquires and contract renewals
Offered and sold special service promotions pertaining to the oil/energy industry
Scheduled service and maintence appointments

Confidential

Distribution Administrator/ Supervisor

Responsibilities:

Directed and trained a call center consisting of 2 representatives
Dispatch assistant for local NY/CT deliveries to area hospitals and medical facilities
Reviewed and approved all purchase orders, credits and damaged good returns
Established and opened all new hospital and clinic accounts
Assisted with returns, ascertained new quote pricing, order entry
Oversaw and tallied inventory goods that arrived from manufacturer

Confidential

Customer Service Representative/ Proofreader

Responsibilities:

Confidential

Sales Support Manager

Responsibilities:

Handled high volume of inbound calls from potential customers
Supervised and supported a team of 8 sales representatives
Composed daily spreadsheets on daily activity and composed ideas to increase activity
Provided tech support for all office equipment including installation of apps and software

Confidential

Telemarketer

Responsibilities:

Confidential

Customer Relation Coordinator

Responsibilities:

Provided professional, courteous, accurate service to customers
Responsible for delivering customer service support with all Cablevision products
Maintained effective working knowledge of all collection, billing, and technical processes

Confidential

Consumer/Dealer Support Specialist

Responsibilities:

Confidential

Team Lead Supervisor/Customer Service Representative

Responsibilities:

Oversaw and resolved all second level client disputes (Irate Customers)
Processed all problem reports, credit requests and daily order entry logs
Provided sales support and order placement for independent dealers
Resolved all credit card disputes, warranty, and freight claims submitted to company
Designed weekly spreadsheets that correlated reoccurring quality control issues
Supervised customer service call center consisting of 10 representatives
Assisted customers on product installation and technical support
Initiated warranty and freight claims with managerial approval
Handled all reception and clerical duties