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Customer Engineer Resume

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Plymouth, MI

SUMMARY:

To obtain a full - time position.

SKILL:

Microsoft Office Suite, excellent written and oral communication skills, work well independently and in team environments.

EXPERIENCE:

Confidential, Plymouth, MI

Customer Engineer

Responsibilities:

  • Install, program and maintain NCR, Triton, Hyosung, Hantle, and Tranax ATM terminals throughout Virginia and North Carolina.
  • Install, program and maintain Tidel and Dunbar safes throughout Virginia and North Carolina.
  • Service and maintain Revolution Retail Systems cash recyclers throughout Virginia and North Carolina.
  • Perform on-site trouble shooting and repair.
  • Provide and technical phone support to colleagues, financial institution partners, distributors and armored service personnel.
  • Maintain parts inventory.
  • Submit terminal checklists, vehicle inspection reports, status update reports, and expense reconciliation reports to responsible parties.

Confidential, Los Angeles, CA

Lead Technician, Field Service Operations

Responsibilities:

  • Install, program and maintain Triton, Hyosung, Hantle, Tranax, and Nextran ATM terminals throughout Virginia and North Carolina.
  • Perform on-site trouble shooting and repair.
  • Maintain Contour Communication wireless routers that provide communication for the ATM
  • Provide and technical phone support to colleagues, financial institution partners, distributors and armored service personnel.
  • Maintain parts inventory.
  • Submit terminal checklists, vehicle inspection reports, status update reports, and expense reconciliation reports to responsible parties.

Confidential, Jacksonville, FL

Field Service Specialist

Responsibilities:

  • Installed, programmed and maintained Triton and Hyosung ATM terminals throughout the mid-Atlantic region.
  • Performed on-site trouble shooting and repair.
  • Provided technical phone support to colleagues, financial institution partners, merchants, distributors and armored service personnel.
  • Submitted time tracking worksheets, service call request forms and expense reconciliation reports to responsible parties.

Confidential, Schuylkill Haven, PA

Vice President - Convenience Store Operations

Responsibilities:

  • Oversaw day-to-day operations of seven convenience stores.
  • Coordinated pricing strategy and promotions with store managers.
  • Implemented computerization of cash register daily records, including gasoline and food sales.
  • Implemented computerization of Mannatec® Proprietary Fleet Card system.
  • Performed programming, general maintenance and troubleshooting of Gilbarco G-Site® cash registers.
  • Performed general maintenance of Gilbarco Advantage, Encore, and Wayne Dresser Gasoline Pumps.
  • Performed general maintenance and troubleshooting of Mark VII® Car Wash.
  • Coordinated vendor contracts including Phillip Morris, Pepsi, Coca-Cola, Gatorade, Reynolds American and Lorillard.
  • Created and maintained store employee handbook.
  • Counseled store managers on human resource issues.
  • Attended continuing workshops and for convenience store operations provided by Confidential .

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