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Front Desk Receptionist Resume

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Midlothian, VA

Objective To advance within a company where learning opportunities exist.

Experience

2006–Present Confidential Midlothian, VA
Front Desk Receptionist
Greet and direct all visitors of the facility and provide room numbers to the residents that they are visiting.
Answer and transfer calls, file and update residents charts, match and file invoices.
Make sure that visitors lobby area is always kept clean and orderly and that refreshments are always available for guest as well as residents.

2003–2008 Confidential Mechanicsville, VA
Receptionist
Register all patients coming into the emergency department, provide directions to visitors of the facility, answer and transfer calls accordingly.
Obtain patients insurance cards and make necessary copies for their chart.
Process all admissions for patients being admitted to the facility from the emergency department.

2004–2006 Confidential Richmond, VA
Customer Service Representative
Answer inbound calls from patients, doctor offices insurance companies in reference to claims that have been filed and in some cases denied.
Research and find out why certain procedures or the full claim was denied.
Set up reasonable payment arrangements for balances left unpaid by patients insurance company.

1998–2004 Confidential Richmond, VA
Associate Customer Service Representative
Inbound call center where I would answer customers questions pertaining to billing inquiries.
Assist with payment arrangements on delinquent accounts to prevent interruption of customers electricity services.
Promote company programs that would benefit the customer in assisting with preventing high electricity bills in the future.

EducationBusiness Administration.
Business Law

InterestsReading, Computers, Gardening, Vacations.

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