Customer Support Resume Profile

Summary:

Technical Skills:

Hardware: Windows 3.11 - 9,XP,Vista,Windows 7,8 Mac OS tiger leopard, Unix, IBM, Flex, HP, Compaq, Gateway, Servers, Backup devices, Android, Blackberry, Firewall, switches, routers, Lexmark, Xerox, Konica, Drupal, Team server. Windows server, windows 8 cert, Supports legacy software and hardware, Dell cert.
Software: Microsoft office 97- 2014 Lync, Word, PowerPoint, Access, Excel, Outlook Blackberry, active directory group policy, Android, Citrix, Internet Explorer, Firefox, TCIP/IP, DNS, Wins, usmt, Data base administration, Active Director Password Policies. Chrome, Opera, Safari, Alteris, SMS, SCCM, wifi, vpn, citrix, GroupWise, Exchange, Zenworks, Norton ghost, Lotus Notes, Remedy, Track-it, Giga-track, Share point, photo shop Pro, Network management software, Asset management Ticketing systems any 10 years, Anti-virus software any
Certs:
Certified, Novel Certified, IBM desktop, Laptop, Server certified, Toshiba Certified
Hp Certified desktop, Laptop, Servers, Printers Certified Dell Master certified,
Comp TIA certified Data Training Institute, Edison, NJ A Instructor

Professional experience:

Confidential

VDI Support, Supporting per priority Software for Business unit Supporting clients across the entire United States and Canada. Banking mandatory training classes passed.
SMS Administration, Sccm administration
VMware Troubleshooting disaster recovery, SQL data base admin
Supported Windows os, server windows 98-8.1p
Supported legacy software and hardware Windows XP to Windows 7 64-Bit Professional
Active directory recovery backup support domain, restore modes prior to specialized software install and VMware configuration.

Confidential

Lotus notes, Configuration, setup and support administrator Level, scheduling and calendrer support, Add-on customization, Migration of Windows XP to Windows 7 64-Bit Professional via SCCMUSMT deployment software used, Disaster recovery clean room trained, Windows desktop management and support. Supported legacy software and hardware, Sccm Admin, Supporting LANDesk, VDI Support
In home computer support wired, wireless, desktop laptop, Business computer support data recovery, Servers, Networks, connectivity, Troubleshooting Software issues, Outlook, Exchange server, Disaster recovery. SCCM Administration Deployment, Data base admin, Fast paced corporate environment, executive level support, Blackberry, Blackberry administration, Asset Management
Custom building servers for client needs, Desktops, Software modifying Laptops. Supporting all versions of windows. Supporting all Email clients, exceptional customer service Hp laser jets all, Dell and IBM laptops desktops, all routers and home networking equipment

Confidential

USMT deployment software used, Asset Management, Deployed Laptops and desktops for the clients after the migration USMT used. Very heavy customer service, Ticket creations and issue escalation. Desk side troubleshooting and support for all apps and printers and VPN.
50 Phone support, Blackberry support supporting all sites across the USA. Supported legacy software and hardware Lenovo Computer equipment SCCM and Data recovery, Exchange support, Document existing SCCM infrastructure. Creation of documentation for migration 150 programs detailed.

Confidential

Laptops. responsible for imaging new and recovered Pc's.
Migration of Windows XP to Windows 7 64-Bit Professional via SCCM, SCCM administration and software pushes, hierarchy configuration, desktop support after nightly rollouts. Break fix new and repurposed computers. Network administration, Exchange 2008 support and migration.
Strong management contact, Documentation control, standards, procedures, communications, technical writing. Very strong customer facing. Supported legacy software and hardware.

Confidential

Supported outlook 2010 for M T bank at Synergy, new rollout of outlook from GroupWise conversion tier 2 support, Supported all outlook features and migration support during the conversion.
Team environment, with the capacity to work independently, 100 Phone support Answering, Call backs, 1st Line support, ACD system, Remedy system Remote Diagnostics Knowledge Management system

Confidential

Supported 3100 users and 21000 off site users
Break fix, printer's scanners, pc's servers, Server testing Hardware/software diagnostics setup prior to deployment. Windows' 98-vista supported both current and legacy equipment. Re imaging and deployment of new and refurbished equipment also.
Ordered and shipping of said equipment and software installs, setting up of outlook 2003 with Microsoft exchange. Supported legacy software and hardware, Custom desktops and laptops. Xerox thermal, all Xerox copiers, Konica printers and copiers, dell 2600-3100,XPS IBM Netvista, Lenovo laptops all, Dell servers