Office 365 Lead Administrator Resume

PROFESSIONAL SUMMARY:

Unified Messaging engineer with over 10 years’ experience in Office 365 configuration, migration and administration. Results driven and self - motivated, with a passion for learning emerging technologies in the ever changing corporate infrastructure. Able to leverage solutions focused on streamlining cloud based exchange strategies.

TECHNICAL SKILLS:

Office 2010/2013/2016

Exchange since v5.5

Skype for Business/Lync

Windows 7/8/10

Server iPhone / iPad

Android

Group Policy

H/w Deployments

LogMeIn / TeamViewer

Office 365 Administration, End

PROFESSIONAL EXPERIENCE:

Confidential

Office 365 Lead Administrator

Responsibilities:

Drive interaction with administrators to maintain customer satisfaction.
Execute, manage, and lead a large group of end users, via email or phone.
Assist State office support with configurations of onboarding tools and processes technology.
Analyze, develop, and communicate key process and technology improvements for Office 365 migrations and deployments.
Once migrated, supplying ongoing support for the Office 365 offering (account management, moves/adds/changes (MAC), billing & licensing issues, email/contact/calendar issues, etc.).

Skills: Remedy OnDemand, LogMeIn, Viewpoint, Yammer, Office 365 Admin Portal, MS Office Suite 2010/13/16, DirSync, ADFS, PowerShell, Dirsync, Azure, Project Pro, Visio, MS Planner & Bookings

Confidential

Office 365 Concierge Ambassador

Responsibilities:

Drive interaction with administrators to maintain customer satisfaction during the deployment phase.
Execute, manage and lead a set of Office 365 customers through the Onboarding process, via email or phone.
Assist Office 365 customers with configuration of onboarding tools and processes technology.
Analyze, develop and communicate key Onboarding process and technology improvements for Office 365 Onboarding for the deployment cycle.
Once migrated, supplying ongoing support for the Office 365 offering (account management, moves/adds/changes (MAC), billing & licensing issues, email/contact/calendar issues, etc).

Skills: Rave, Parature, LogMeIn, Viewpoint, Yammer, Office 365 Admin Portal, MS Office Suite 2010/13/16, DirSync, ADFS, PowerShell, Dirsync, Azure, Project Pro, Visio, MS Planner & Bookings teleNetwork - Austin, TX

Managed Support Representative

Confidential

Responsibilities:

Trained and managed a large team who provided world class technical support for clients in both the public and private sector.
Worked with government agencies striving for 100% critical system availability.
Support focused on Internet, email and web hosting services.
Also worked with users on issues related to security and desktop issues

Skills: Trixbox, AsteriskNOW, Linux, FreeBSDMotorola Mobility - Chicago, IL

Senior Software Engineer

Confidential

Responsibilities:

Design and implement new user-facing features in Motorola’s mobility products.
Build the libraries and frameworks that support large, complex web applications like Gmail, Google Search, and Google Maps.
Optimize web applications to maximize speed and scale.
Write client-side code for web-based applications, create fast, easy-to-use, high volume production applications, and develop prototypes quickly.

Skills: Electrical engineering, Mechanical engineering, JAVA, C++, Visual C, HTML5

Confidential, Orlando, FL

Technical Support Engineer

Responsibilities:

Via online support, drove high customer satisfaction.
Created test environments designed to replicate a customer’s issue in order to isolate and resolve complex cases.
Drafted requirements for external USB device usage which was ultimately adopted by the Confidential .
In order to optimized inter-department communication and knowledge sharing, worked with office departments to set guidelines for data storage & permissions.
Employed a wide variety of techniques/tools in order develop programs for modification and integration, thus ensuring compatibility with third party software products and decreasing costs by 18%.

Skills: Object-oriented programming, middleware support, network security, active directory, Windows Server 2008 R2, Microsoft Exchange, mobile computing, PBX support

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