SUMMARY

• Forward - thinking IT Consultant. Highly motivated and highly productive in team environments as well as working independently.
• Efficient in handling multiple project priorities, always ensuring a quality customer experience.
• Able to communicate technical information in an easily understandable way.
• Innovative problem solver wif a commitment to achieve and exceed goals set forth by customers and administration.
• Troubleshooting network connectivity issues. Installing, maintaining, and troubleshooting LAN networks.
• Installing operating system service packs, updates, and other security patches.
• Installing, maintaining, troubleshooting, and uninstalling software, as well as peripherals.
• Maintaining and troubleshooting Windows XP, Vista, and Windows 7, Windows 8
• Install, uninstall and manage hardware components of a computer as well as peripherals.
• Experienced in Microsoft Office, Word, Excel, Power point, Outlook and Microsoft Windows 7.
• Troubleshoot connectivity issues between the computer and devices.
• Set up and perform scheduled preventative maintenance tasks to keep Windows healthy.
• Used Windows utilities to manage hard drives. Printer support and maintenance.
• Familiar wif setting up, and troubleshooting WAN and LAN networks including IP addressing.
• Implement a basic/advanced wireless network, and various topologies using (Ruckus Wireless)
• Set up a wired/wireless LAN and make adjustments to get better service and communication.
• Active Directory redesigns and Server upgrades/decommissions for Windows server 2000-2003.
• Vmware Host Configuration Version 6.0
• Office 365 License management (Upgrading/Removing/Assigning) and deployment to end users in small office environments
• Using VPN technologies (IPSEC tunnels) for remote assistance and giving remote access to clients
• Effectively design strategies to complete large projects in the time line and budget specified by the employers.
• Reliable and dependable to show up to work every day on time.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Managed and was responsible for completing client imaging projects from receiving client images to completing orders as needed on time for deliveries and deadlines.
• Design and Implement VOIP Systems and Paging systems wifin School Districts. (Initial design Pre-Sales to Deployment Point of Contact for Clients.
• Experience in Helpdesk resolution in varying size environments
• Communicate effectively wif supervisors, team members, and consumers to exceed project goals.
• Present complex information to customers in an easy to understand way dat is friendly for business.
• Proficient in leading a team to complete project goals.
• Ability to listen and carry out complex instructions in a timely manner.

TECHNICAL SKILLS

• Microsoft Office Suite
• WLAN and LAN
• PC and Printer Hardware
• Computer Diagnostics
• Firewalls and Ports
• Installation and Configuration
• Ruckus Wireless
• Active Directory
• Reimage Computers

PROFESSIONAL EXPERIENCE

Confidential, Gahanna, Oh

HelpDesk

Responsibilities:

• Helpdesk support via on site and phone support
• Disaster recovery and planning for clients using recovery software
• AD management for all clients
• Promoting and decommissioning existing DC
• AD migrations from server 2003 and SBS servers to server 2012
• Group policy management
• Routing and Remote access configurations and upgrades for Pptp, Sstp, Ipsec using PSK
• Office 365 user and company management

Confidential, Dublin, Oh

TitleIT Contractor

Responsibilities:

• Helpdesk support via on site and phone support
• Disaster recovery and planning for clients using recovery software
• AD management for all clients
• Promoting and decommissioning existing DC
• AD migrations from server 2003 and SBS servers to server 2012
• Group policy management
• Routing and Remote access configurations and upgrades for Pptp, Sstp, Ipsec using PSK
• Office 365 user and company management

Confidential, Dublin, Oh

TitleIT Consultant

Responsibilities:

• Remote and on site troubleshooting of client systems
• Pre Sales technical assistance wif Ruckus wireless, Barracuda VoIP
• Managed Imaging Services and projects
• Staff Augmentations to various schools and companies to assist in everything from help desk tickets, creating documentation, server migrations, and new system deployments.

Confidential, Columbus, Oh

TitleHelp Desk Technician/Contractor

Responsibilities:

• Remote and on site troubleshooting of client systems
• Inventory and Change management of Equipment
• Imaging of Client Computers using WDS (Windows Deployment Services)
• New user creation and Disabling of old AD accounts as well as managing container/group locations for the users

Confidential, Mount Gilead, Oh

TitleIT Helpdesk Server Administrator

Responsibilities:

• End User Support for all Schools Elementary, Middle, and High Schools as well as Behavioral Correction School (The Tomorrow Center)
• Managed Google Domains and devices for all schools.
• Ensuring dat all devices were functioning and configured correctly for State testing
• Deployment planning for integrating Macbook Air devices into a Windows/Google Environment for their hybrid learning program in the district
• Created Network Maps of the environment
• Active Directory documentation for disabling old student accounts, binding macbook’s to AD and password change policies for staff and students
• Google Admin Console documentation for managing Google Cloud Printing, and steps for managing and configuring all Chrome devices for State testing in the District.
• Deployed and imaged new devices for The Tomorrow Center as well as Deployed and updated all Computers and devices wifin the District
• Mapped out a summer project list based on priority and need to present to Supervisor for approval

Confidential, Columbus, Oh

TitleConsultant/Comtractor

Responsibilities:

• Redesigned Existing Active Directory Infrastructure
• Recreated new OU, Groups, and Group Policies for their 3 Site environment.
• Decommissioned old server 2000 and 2003 servers (Domain Controllers)
• Built and Configured new AD environment using Windows Server 2012 (3 New Servers)
• All FSMO and server Roles were also transferred including DHCP, DNS from previous servers
• Created New Group Policies to Standardize Passwords, Screen Savers, Folder Redirections, and Printer Deployments

Confidential, Columbus, Oh

TitleConsultant/Contractor

Responsibilities:

• Installed and Configured New VmWare Host in the environment using Vmware 6.0
• Configured New Viewpoint (SQL 2014 Server per Vendor Specifications/Requierments)
• Performed and Followed vendor Instructions on SQL Database Transfer/Upgrade from SQL 2008 to SQL 2014
• Worked wif Vendor on issues wif the migration and was able to identify and help them in correcting an issue wif user access not assigning correctly after migrations of the database.
• Tested and Verified functionality before user cut over to the new version as dis is a Business Critical Application for the client

Confidential, New London, Oh

TitleContractor/Consultant

Responsibilities:

• Identifying issues wif current system (Client Pain Points)
• On site walkthrough of the environment and providing BOM (Bill of Materials) for the project to Sales Rep for the client
• Designed Multiple Solution options for the Client to review and choose from wif new system
• Coordinating wif Multiple vendors to ensure all things were in place and ready for deployment of the new VoIP system (Telephony provider, Schools ITC providing managed network infrastructure).
• Configuring PBX (Advanced Call Routes, Auto Attendants, Greeting Sound Files, Voicemail, Call Groups.)
• Configuring all Handsets and assigning and pre-provisioning all units to the PBX prior to arriving on Site

Confidential, Hilliard, Oh

TitleHelp Desk Technician/Contractor

Responsibilities:

• On site troubleshooting of client systems
• Inventory and Change management of Equipment
• Imaging of Client Computers using FOG
• Responsible for providing support to a Middle school and High School wifin the District
• Experience wif troubleshooting and resolving Ipad IOS issues as both buildings are 1:1 using ipads
• Experience using File wave MDM for Imaging and deployment of packages to all Apple Devices in the District
• Quality Assurance of restaurant products, presentation and delivery to customers
• Sales, Customer Service, and Satisfaction including greeting and serving customers and problem resolution as needed
• Answering questions regarding all menu items and remember order details
• Cleaning restaurant’s premises before starting or after closing; Food preparation when required
• Performed all tasks associated wif opening the store for the day
• Baking and inventory control as needed
• Counting and balancing drawers for each shift, and keeping employees on track