Customer Support Specialist Resume

SUMMARY

Seeking a position as a Customer Support Specialist focusing on sales, customer care and office management.

PROFESSIONAL EXPERIENCE

Confidential

Customer Support Specialist

Responsibilities:

Responsible for extracting sales lead information from Excel, entering into Sales OnDemand and routing to appropriate Account Managers for follow up.
Interface daily with Account Managers to ensure accuracy of sales lead.
Researched sales and business leads for validity/verification.
Processed approximately 50 - 60 leads per day with highest amount of accuracy within teh department.
Database Management/SAP/Microsoft Office.

Confidential

Sales Operations/Customer Service

Responsibilities:

Liaison between Outside Sales entities and District Office of Confidential & Confidential for teh entire Northern California Region
Managed inventory, inspected surgical implants and instruments, ordered supplies,
On-call duties at local hospital emergency rooms to provide medical instruments for surgeries
Worked closely with Doctors and Sales staff to ensure dat surgical procedures were not delayed or compromised due to lack of inventory

Confidential

Inside Sales/Tech Support

Responsibilities:

Confidential

Warehouse Manager

Responsibilities:

Responsible for 5 direct reports, provided training, performed employee evaluation, managed employee development plan.
Implemented Employee work rules and regulations.
Coordinated inbound/outbound shipments.
Responsible for QA inspections and inventory control.