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Technical Support Technician Resume

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Ky And, OH

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OBJECTIVE:

Entry - level position utilizing education and training in Information Technology.

SUMMARY:

  • Extensive knowledge of computer hardware and software maintenance.
  • Proficient in Microsoft Word, Excel, Access, PowerPoint, Database, and multiple Internet interfaces.
  • Knowledge of cable and electrical wiring.
  • Strong organizational and communication skills.
  • Self - motivated; able to learn new things quickly.
  • Ability to solve simple and complex problems.
  • Ability to work with little, or no supervision, as required.

TECHNOLOGY EXPERIENCE:

Technical Support Technician

Confidential, KY and OH

Responsibilities:

  • Configured thin clients and replaced local computers Confidential multiple nursing facilities.
  • Upgraded network devices and peripherals as required.
  • Provided documentation of all work performed Confidential each facility.

Technical Support Technician

Confidential, Louisville, KY

Responsibilities:

  • Assisted tax professionals with technical issues over the phone.
  • Provided password resets for tax professionals.
  • Provided information for authorized contacts regarding tax return information.
  • Assisted friends with technical issues over the phone and in person.
  • Maintained software upgrades as needed.
  • Upgraded hardware and software on computers of friends and family.

Information Technology Support Specialist

Confidential, Madison, IN

Responsibilities:

  • Provided technical support to end users over the phone and on site as needed.
  • Maintained software installations on end-user devices.
  • Managed installation of computers as needed and on a scheduled basis.
  • Assisted friends with technical issues over the phone and in person.
  • Maintained software upgrades as needed.
  • Upgraded hardware and software on computers of friends and family.

Premise Technician

Confidential, Louisville, KY

Responsibilities:

  • Installation of Coax and Cat5E cable within local homes.
  • Troubleshooting of TV, Internet, and Telephone based problems.
  • Modification of existing cable to optimize performance.
  • Diagnosis and Repair of consumer laptops within a factory environment.

IT Intern

Confidential, Ghent, KY

Responsibilities:

  • Provided technical support to end users over the phone and on site as needed.
  • Assisted in installation of new servers, routers, switches, and UPS systems.
  • Assisted in installation of remote backup servers for disaster recovery.

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