CUSTOMER SERVICE REPRESENTATIVE Resume Los Angeles, CA - Hire IT People

SUMMARY

Experienced and expert in all areas of customer service for manufacturers and retailers, including sales support and order entry, order tracking, RMA's and credit memos, with the aim of maximizing company sales and profits.
Experienced in accounts payable and receivables.
Patient and detail - oriented.
Proficient in multiple databases, including MAS90, Millennium 3, Epicore, MS Office.

PROFESSIONAL EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE

Confidential, Los Angeles, CA

Responsibilities:

On call for pick up and delivery of food or business products utilizing Confidential credit card, responsible for timely pick up and delivery to customer.

CUSTOMER SERVICE REPRESENTATIVE

Confidential, North America

Responsibilities:

Contact over 100 customers per day to take dessert orders for the next day delivery, handle any problem orders, process credit card payments for orders, collections.

ACCOUNTING CLERK

Confidential, Long Beach, CA

Responsibilities:

Daily reconciliation of sales, count up to 20,000 in cash, deposit to safe, reconcile internet sales 50 to 60 thousand per day, matching invoices to receivers daily, input all accounts payable daily utilizing tire-pro database, post payments for receivables, collections, box up all sales per month.

CUSTOMER SERVICE REPRESENTATIVE

Confidential, Commerce, CA

Responsibilities:

Number one team member to answer customer calls, pricing & availability, shipment problems and any other customer service related issues, order entry team members responsible for over 3,800 customers in North America submitting upwards of 1,500 purchase orders per week that the team entered, track orders from order entry through manufacturing and assembly to delivery review and process return merchandise authorizations (RMAs), interface with senior management on credit memo approvals, provide whatever support required to enhance relationships with customers and facilitate new sales, freight claims follow through.

ACCOUNTING CLERK

Confidential, Bellflower, CA

Responsibilities:

Audit accounts payable & receivables weekly, keep track of invoices and enter quantity of invoices into system, handle accounts payable, payroll as well as time and material billing, audit accounts payable & receivables weekly and processing payroll utilizing Mas 90, responsible for opening applying all purchase order numbers to the correct jobs, responsible for collections.

RECEPTIONIST

Confidential, Commerce, CA

Responsibilities:

Answer multi line phone system for approximately fifty employees, order entry utilizing Mas 90 program, price and availability, handle problem shipments and tracking orders purchase and inventory control of office supplies, bulk mailing, updating database and various other general office duties as needed.