Help Desk Support Resume Profile

SUMMARY:

Over ten 10 years of progressively responsible experience as a Office Automation Analyst
PC Desktop Support/Help Desk and PC/Network Technician with organizations that support
large multi-network user environments. Skills include: Excellent Customer Service Project
Management Training and Supervisory roles.

SKILLS:

Computer network administration, configuration, diagnosis and installation
Hardware/software installations, upgrades, troubleshooting, diagnostics, data recovery and preventive maintenance techniques
Win 7/Vista/XP/2k8 Server AD Novell NetWare 5.x/4.x Unix Sun Solaris 8
Support level skills in Win 7/Vista/XP AD Novell 4.x/5.x Apple/Mac OS 7.55-X IBM RS6000/AS400 Tape Library/Backups MS Back Office, SQL Server 7.0 DOS, MS Exchange Server 2000/5.x VPN, TCP/IP, GPS, Mobile iPad/iPhone OS, Android provisioning/Blackberry Enterprise Server , Wireless and Assistive Technologies environments
Knowledge of various software applications including but not limited to :
MS Office 2k7/2k3/2k MS Outlook XP/2k3, 98/97 MS Project 2000 Lotus Notes R4.x/5.x/6.x Ghost 7/8.x Norton Utils. ccMail JAWS, Open Book Palm, PDAs and remote access software support. Also, NIC, PCMCIA, video and modem card installations
Video conferencing maintenance support Tandberg/Cisco
Familiarity with the Internet, HTTP, HTML, FTP and various associated web browsers and protocols NetBios, DHCP, WINS, DNS, NFS, SMTP

PROFESSIONAL/TECHNICAL EXPERIENCE:

Confidential

Per project requirements, perform PC workstation assessments and deployments
Dell, Compaq, IBM-compatibles, Macintosh, etc. and general computer operation duties Senior level I.T. support Asset management Install, migrate and/or upgrade various software applications including assistive technologies, e-mail, operating systems, EPIC Systems and peripheral hardware equipment including various printer resources HP, Kyocera, Lexmark, Canon, etc. Insuring user network connectivity via administration, configuration, diagnosis and custom PC/server builds/installs Performed remote support

Executive level customer service, project management and help desk

Confidential

Responsible for the overall coordination, management and fiscal oversight
of all information systems resources for administration departments as well
as the computer labs Maintain compliance with service level agreements
with executive level management by managing a customer service driven
staff of six or more student technicians Provide day to day maintenance
and support for desktop/notebook systems Supply users with second level
technical support and research/resolve issues concerning their access to I.T
resources. W2k/XP/NT 4.0, MS Office XP/2000, MS Outlook 2000, PC Anywhere, Mac OS X, Reflections, Help Desk admin. software Remedy , etc.