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Wireless Telecommunications Specialist Resume

SUMMARY:

  • To secure employment where I can contribute to the success of the company while using the talents I enjoy.
  • Advanced IT support for network operating systems (Microsoft Windows(all versions), Apple OS - X, Linux, Unix, and BSD)
  • Able to fix common errors that occur in software during normal usage
  • Skilled in removing malware, spyware, and viruses
  • Skilled in installing, removing, and maintaining software across all platforms
  • Expert user of MS Office applications including Access database development.
  • Expert at the complete removal of sensitive data from HDD and flash data storage devices
  • Advanced in the creation of redundant data backup and replication plans
  • Proficient in SharePoint administration
  • Proficient in HTML/CSS coding
  • Quick learner on new technology/applications
  • Excellent customer service
  • Advanced electronics repair

TECHNICAL SKILLS:

Microsoft Windows

System crashes

Boot loops

BSOD

Corrupted Win32

Corruption in the MBR

Virus/Malware/Spyware removal

System clean-up and Maintenance

Apple OS-X

Boot issues (POST beep and complete power on failure)

Grey screen on boot

Provided Virus/Malware/Spyware removal services, utilizing the following applications:

MalwareBytes

SUPERAntiSpyware

Avast

Vipre

AVG

Norton

PROFESSIONAL EXPERIENCE:

Wireless Telecommunications Specialist

Confidential

Responsibilities:

  • Work in a helpdesk environment, providing mobile device support for major corporations and government agencies
  • Proficient in troubleshooting many issues with Blackberry, Android, and Apple phones and tablets
  • Troubleshot MiFi, aircard, and cell phone devices
  • Administrator to 4 separate Blackberry Administration Servers for different clients
  • Created and edited client - based “playbooks” for call takers
  • Extensive use of all versions of Microsoft Office Suite tools, including Word, Excel, PowerPoint and Access
  • Created data trend worksheets to display fluctuations in call and ticket statistics
  • Assisted in configuration and troubleshooting of the Mitel VoIP system
  • Assisted IT department in basic troubleshooting of servers and workstations

IT Support Technician

Confidential

Responsibilities:

  • Provided remote, desk-side, and email support for clients
  • Supported Microsoft Windows 95 - 8.1 and Apple OS-X
  • Created data backup and recovery plans, educating on storage devices and cloud services
  • Performed data recovery services from failed storage mediums, utilizing the TestDisk application suite.
  • Performed system recovery services
  • Assisted in the building of computers, from the planning and purchasing stage to assembly of the hardware and software/driver installations.
  • Educated clients on safe web browsing practices

Customer Service Associate

Confidential

Responsibilities:

  • Qualified on all store food preparation and support functions
  • Assisted customers in a fast-paced environment
  • Provided basic IT support to store manager and marketing director
  • Troubleshot and repaired advanced technology radio frequency equipment
  • Maintained and repaired COMSEC equipment
  • Presented equipment status reports to senior leaders
  • Performed general maintenance duties

Customer Service Associate

Confidential

Responsibilities:

  • Assisted customers with regular and custom order purchases in the Paint and Home Décor departments
  • Cleaned, stocked, and straightened aisles and products

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