Call Center Representative Resume East Providence, RI - Hire IT People

TECHNICAL SKILLS

Software: Microsoft 2010(Excel, Access, Word, Outlook, PowerPoint) Html

PROFESSIONAL EXPERIENCE

Confidential, East Providence, RI

Call Center Representative

Responsibilities:

Manage upset customers, conflicts and challenging situations
Responded to customer inquiries, complaints and comments on a daily basis, and determined corrective action for high - call volume department.
Check status of bank accounts, explain incurred fees and help customers with any issues pertaining to their account

Confidential, Providence, RI

Picker/Packer

Responsibilities:

Ensures that online orders go through and that it reaches the proper destination.
Packages 320 pieces of clothing and jewelry for online and in-store purchasing.
Re-organizes clothing and kitchen ware to different areas.

Confidential, Providence, RI

Salesman

Responsibilities:

Met with an average of 5 clients per week consistently, resulting in a 73% client retention rate.
Responded to all customer inquiries thoroughly and professionally.
Negotiated prices, terms of sale and service agreements for internet and cable services.

Confidential, Providence, RI

Customer Service Representative

Responsibilities:

Complied with company’s safety regulations
Promoted new cuisine which has safely sold out within the couple days of coming out.
Cooked, prepped, and baked ingredients daily to prepare for customers.