Employment History:

Confidential

IT Support Contractor Help Desktop Support/ PC Technician

Responsibilities:

• Responsible for installing, configuring and setting up state and county software.
• Networks linking desktop/laptop computers various other Computers Related Services.
• Provided computer Help Desk support and technical training of hardware/software to end users in person, by telephone or remote connection software Dame Ware and LANDesk . Remedy Call Tracking System.
• Installing and updates and upgrades of Windows XP Pro, Vista, Windows 7 .MS Office 2007 and 2010 product suite support, troubleshooting and account creation.
• Experienced in Microsoft's XP operating system, basic configuring and troubleshooting.
• Network installation, computer repair, CD/DVD burning VM software, ghosting, digital photography video capture and editing.
• Troubleshoot and Managed user accounts, groups, print queues and controlling access rights using Active Directory and Active Server. Hands-on experience w/AD.
• Troubleshooting Software and hardware Components. Call Center Operations experience Tier 1 phone support and Customer Service. AVAYA ACD Call Routing System experience.
• Identified customization requirements and promoted implementation of a centralized call tracking system. Expertise in supporting Microsoft based HW/SW 2000, XP, and higher
• Troubleshoot and Managed and documented the end-user technical service requests. Basic hardware/Printer/Application support, installation troubleshooting.
• Support experience for specialized applications. Experience with LAN/WAN connectivity issues. Bomgar Remote Control or equivalent Remote Control software maintenance.
• Support user matters and troubleshooting researching and administering to LANs.
• Administered Windows NT and Novell networks. Experience and working knowledge of MAC OS 10.X Office 2008
• Configured and maintained NT server backup and restore operations Experience with Call Tracking Systems like Remedy ITSM.
• Installed and maintained PC and Mac client anti-virus software, Mac for Office. Expertise in hardware/Printer/Application support, installation troubleshooting.
• Installation of SQL server and client installation.
• SQL server setup to be used with WordPress and other HTML applications for blogs on a Microsoft Windows platform.
• Expertise in Remedy Call Tracking System, password reset.

Environment: Windows Xp/2000/Vista/2007, VM software, MAC OS 10.2, MS Office, Mac for Office, HTML, SQL Server, Fusion, Boot Camp, and password reset, Mac OS X.

Confidential

Help Desktop Support Indirect Customer Account Specialist

Responsibilities:

• Research and identify trends in service/equipment problems and document processes used to correct issues, reporting consistent problems to the escalation agent.
• Provided computer Help Desk support and technical training of hardware/software to end users in person, by telephone or remote connection software Dame Ware and LANDesk .
• Proactively learn new technologies within the Comcast products.
• Prepare work orders when required, ensure appropriate procedures are followed.
• Promote and sale service, enter and confirm purchase sales.
• Support other lines of business as call volume indicates and Customer Service. Expertise in hardware /Printer/Application support, installation troubleshooting. MS Office 2007 and 2010 product suite support, troubleshooting, VM software.
• Maintain and coordinate interdepartmental communications. Bomgar Remote Control or equivalent Remote Control software maintenance. AVAYA ACD Call Routing System experience.
• Consistently meet or exceed established goals and performance metrics and achieve overall performance goals of the company. Call Center Operations experience Tier 1 phone support and Remedy Call Tracking System. Call Center Operations experience Tier 1 phone support.
• Installed and maintained Computer repair and anti-virus software. Expertise in supporting Microsoft based HW/SW 2000, XP, and higher
• Electrician Skill for various companies to include working directly under Verizon certified
• CISCO Professional Managing CISCO calls manager and Servers and Routing Systems, VOIP phones and some computer software and networking systems. Company contracts include Kaiser Permanente. Experience with LAN/WAN connectivity issues
• Research and identify trends in service/equipment problems and document processes used to correct issues, reporting consistent problems to the escalation agent. Hands-on experience w/AD.
• Proactively learn new technologies within the Comcast products. Experience and working knowledge of MAC OS 10.X Office 2008, Mac for Office and account creation.
• Prepare work orders when required, ensure appropriate procedures are followed.
• Promote and sale service, enter and confirm purchase sales.
• Support other lines of business as call volume indicates. Maintain and coordinate interdepartmental communications.
• Expertise in Remedy Call Tracking System, password reset.
• Consistently meet or exceed established goals and performance metrics and achieve overall performance goals of the company.

Environment: Microsoft Windows Xp/2000/Vista/2007, MS Office, Fusion, HTML, Mac OS X, SQL Server, Boot Camp, password reset.

Confidential

Operation Manager/Admin. Assistant

Responsibilities:

• Help Desk Analyst and end-user technical support and training.
• Experienced in network administration.
• Helpdesk in work ticket database management system.
• Provided Network support and used windows 2003 server/client support.
• Responsible for installing, configuring and setting up state and county software.
• Configured and maintained internet, LAN, and WAN connectivity
• Troubleshoot and Managed user accounts, groups, print queues and controlling access rights using Active Directory. Experience with LAN/WAN connectivity issues
• Troubleshooting Software/hardware Components. Expertise in supporting Microsoft based HW/SW 2000, XP, and higher
• Testing the Applications on Desktops and also Laptops. Experience and working knowledge of MAC OS 10.X Office 2008.
• Installed wires and cables and traced out short circuits in wiring, using test meter.

Environment: Computer/VOIP de install/reinstall, Help Desk Tier II/III remote ,Customer Interface, Office Skills ,Administrative assistant ,Troubleshooting ,Windows 7/8 Systems/Software, Systems/Software, Microsoft Office, Modems/EMTA, Wireless Routers, RJ45/RJ11, CAT5/CAT6

Confidential

Communication Installer/ Contractor

Responsibilities:

• Configured and maintained internet, LAN, and WAN connectivity.
• Installed and maintained Computer repair and anti-virus software.
• In Depth knowledge of email protocols configuration. Call Center Operations experience Tier 1 phone support.
• Manage and coordinate contractors for new equipment and applications routers, hubs, and server racks .
• Setup user desktops and a variety of other software packages. . Call Center Operations experience Tier 1 phone support.
• Setup user accounts and passwords.
• Setup and configured NT workstations. Expertise in supporting Microsoft based HW/SW 2000, XP, and higher
• Converted NT workstations from FAT to NTFS. Experience and working knowledge of MAC OS 10.X Office 2008.
• Configured TCP/IP protocols and IP addresses for use on the Internet .Experience with LAN/WAN connectivity issues .
• Experienced in Microsoft's XP operating system, basic configuring and troubleshooting.
• Managed technical support phone lines, setup and managed network and local printer problems
• Setup user desktops to conform to organizational standards punched down patch panels
• Ran and hooked up network cables to hubs and routers, etc.

Environment: Troubleshooting , Modems/EMTA ,Wireless Routers ,RJ45/RJ11 ,CAT5/CAT6, Fiber Optics testing ,Networking ,Cable Communications , Mac OS X Coaxial cable ,Fiber-Optic cable , Electrician Skill ,Equipment Operator.

Confidential

Laborer/ Equipment Operator

Responsibilities:

• Installed and maintained Computer repair and anti-virus software.
• Help Desk Analyst and end-user technical support and training. Basic hardware/Printer/Application support, installation troubleshooting
• Operated and maintained databas e applications, batch transmit tals and trans fers to floppy disks.
• Hands on experience with work processing and medical litigations.
• Done the documenting work on medical billing, transcribing.
• Used graphic designs and layouts templates electronic spreadsheets record coding in the documentation.
• Software troubleshooting modifications to computer programs. Experience and working knowledge of MAC OS 10.X Office 2008.
• Enter the appropriate data into the internal wire transfer system very timely and with much accuracy.
• Done file server backups and trained staff to use off-the-shelf software. Expertise in supporting Microsoft based HW/SW 2000, XP, and higher

Environment: Troubleshooting ,Windows 7/8 Systems/Software ,Mac Systems/Software ,Microsoft Office ,Modems/EMTA ,Wireless Routers ,RJ45/RJ11 ,CAT5/CAT6 Fiber Optics testing, Networking, Cable Communications, Coaxial cable, Fiber-Optic cable, Electrician Skill, Equipment Operator .

Confidential

Electrician Apprentice/Equipment Operator

Responsibilities:

• Maintain and coordinate interdepartmental communications.
• Research and identify trends in service/equipment problems and documents processes used to correct issues, reporting consistent problems to the escalation agent.
• Scheduled appointments with clients, generate work orders, maintained inventory using the company's preferred database, fulfilled orders and handle customer inquiries on purchases and deliveries.
• Networks linking desktop/laptop computers various other Computers Related Services. Research and identify trends in service/equipment problems and document processes used to correct issues, reporting consistent problems to the escalation agent.
• Proactively learn new technologies within the Comcast products.
• Prepare work orders when required, ensure appropriate procedures are followed.
• Promote and sale service, enter and confirm purchase sales.
• Support other lines of business as call volume indicates.

Environment: Troubleshooting ,Windows 7/8 Systems/Software ,Mac Systems/Software ,Microsoft Office ,Modems/EMTA ,Wireless Routers ,RJ45/RJ11 ,CAT5/CAT6 ,Fiber Optics testing ,Networking ,Cable Communications ,Coaxial cable ,Fiber-Optic cable ,Electrician Skill ,Equipment Operator