Summary of Qualifications:

Information Technology Professional with more than 10 years of solutions to satisfy company requirements and ensure high performance in technology, communication, project management, electrical, and construction skills. Provides leadership to individuals, is flexible, a fast learner, innovative, can quickly adapt to change, possess excellent multi-tasking abilities and is a team player

Specialized Skills Equipment:

• Help Desk Tier II/III
• Customer Interface
• Advanced Office Skills
• Administrative assistant
• Troubleshooting
• Windows 7/8 Systems/Software
• Microsoft Office 2010
• Windows XP/7/8 deployment
• Mac Systems/Software
• Modems/EMTA
• Wireless Routers
• RJ45/RJ11
• CAT5/CAT6
• Fiber Optics testing
• Networking
• Cable Communications
• Coaxial cable
• Fiber-Optic cable
• Electrician Skill
• Equipment Operator

Employment History

Confidential

IT Support Contractor Help Desktop Support/ PC Technician

Responsibilities:

• Responsible for installing, configuring and setting up state and county software.
• Networks linking desktop/laptop computers various other Computers Related Services.
• Provided computer Help Desk support and technical training of hardware/software to end users in person, by telephone or remote connection software Dame Ware and LANDesk . Remedy Call Tracking System.
• Installing and updates and upgrades of Windows XP Pro, Vista, Windows 7 .MS Office 2007 and 2010 product suite support, troubleshooting and account creation.
• Experienced in Microsoft's XP operating system, basic configuring and troubleshooting.
• Network installation, computer repair, CD/DVD burning VM software, ghosting, digital photography video capture and editing.
• Troubleshoot and Managed user accounts, groups, print queues and controlling access rights using Active Directory and Active Server. Hands-on experience w/AD.
• Troubleshooting Software and hardware Components. Call Center Operations experience Tier 1 phone support and Customer Service. AVAYA ACD Call Routing System experience.
• Identified customization requirements and promoted implementation of a centralized call tracking system. Expertise in supporting Microsoft based HW/SW 2000, XP, and higher
• Troubleshoot and Managed and documented the end-user technical service requests. Basic hardware/Printer/Application support, installation troubleshooting.
• Support experience for specialized applications. Experience with LAN/WAN connectivity issues. Bomgar Remote Control or equivalent Remote Control software maintenance.
• Support user matters and troubleshooting researching and administering to LANs.
• Administered Windows NT and Novell networks. Experience and working knowledge of MAC OS 10.X Office 2008
• Configured and maintained NT server backup and restore operations Experience with Call Tracking Systems like Remedy ITSM.
• Installed and maintained PC and Mac client anti-virus software, Mac for Office. Expertise in hardware/Printer/Application support, installation troubleshooting.
• Installation of SQL server and client installation.
• SQL server setup to be used with Word Press and other HTML applications for blogs on a Microsoft Windows platform.
• Expertise in Remedy Call Tracking System, password reset.

Environment: Windows Xp/2000/Vista/2007, VM software, MAC OS 10.2, MS Office, Mac for Office, HTML, SQL Server, Fusion, Boot Camp, and password reset, Mac OS X.

Confidential

Help Desktop Support Indirect Customer Account Specialist

Responsibilities:

• Research and identify trends in service/equipment problems and document processes used to correct issues, reporting consistent problems to the escalation agent.
• Provided computer Help Desk support and technical training of hardware/software to end users in person, by telephone or remote connection software Dame Ware and LANDesk .
• Proactively learn new technologies within the Comcast products.
• Prepare work orders when required, ensure appropriate procedures are followed.
• Promote and sale service, enter and confirm purchase sales.
• Support other lines of business as call volume indicates and Customer Service. Expertise in hardware /Printer/Application support, installation troubleshooting. MS Office 2007 and 2010 product suite support, troubleshooting, VM software.
• Maintain and coordinate interdepartmental communications. Bomgar Remote Control or equivalent Remote Control software maintenance. AVAYA ACD Call Routing System experience.
• Consistently meet or exceed established goals and performance metrics and achieve overall performance goals of the company. Call Center Operations experience Tier 1 phone support and Remedy Call Tracking System. Call Center Operations experience Tier 1 phone support.
• Installed and maintained Computer repair and anti-virus software. Expertise in supporting Microsoft based HW/SW 2000, XP, and higher
• Electrician Skill for various companies to include working directly under Verizon certified
• CISCO Professional Managing CISCO calls manager and Servers and Routing Systems, VOIP phones and some computer software and networking systems. Company contracts include Kaiser Permanente. Experience with LAN/WAN connectivity issues
• Research and identify trends in service/equipment problems and document processes used to correct issues, reporting consistent problems to the escalation agent. Hands-on experience w/AD.
• Proactively learn new technologies within the Comcast products. Experience and working knowledge of MAC OS 10.X Office 2008, Mac for Office and account creation.
• Prepare work orders when required, ensure appropriate procedures are followed.
• Promote and sale service, enter and confirm purchase sales.
• Support other lines of business as call volume indicates. Maintain and coordinate interdepartmental communications.
• Expertise in Remedy Call Tracking System, password reset.
• Consistently meet or exceed established goals and performance metrics and achieve overall performance goals of the company.

Environment: Microsoft Windows Xp/2000/Vista/2007, MS Office, Fusion, HTML, Mac OS X, SQL Server, Boot Camp, password reset.

Confidential

Responsibilities:

• Help Desk Analyst and end-user technical support and training.
• Experienced in network administration.
• Helpdesk in work ticket database management system.
• Provided Network support and used windows 2003 server/client support.
• Responsible for installing, configuring and setting up state and county software.
• Configured and maintained internet, LAN, and WAN connectivity
• Troubleshoot and Managed user accounts, groups, print queues and controlling access rights using Active Directory. Experience with LAN/WAN connectivity issues
• Troubleshooting Software/hardware Components. Expertise in supporting Microsoft based HW/SW 2000, XP, and higher
• Testing the Applications on Desktops and also Laptops. Experience and working knowledge of MAC OS 10.X Office 2008.
• Installed wires and cables and traced out short circuits in wiring, using test meter.

Environment: Computer/VOIP de install/reinstall, Help Desk Tier II/III remote , Customer Interface, Office Skills, Administrative assistant ,Troubleshooting, Windows 7/8, Systems/Software, Systems/Software, Microsoft Office, Modems/EMTA, Wireless Routers, RJ45/RJ11, CAT5/CAT6

Confidential

Communication Installer/ Contractor

Responsibilities:

• Configured and maintained internet, LAN, and WAN connectivity.
• Installed and maintained Computer repair and anti-virus software.
• In Depth knowledge of email protocols configuration. Call Center Operations experience Tier 1 phone support.
• Manage and coordinate contractors for new equipment and applications routers, hubs, and server racks .
• Setup user desktops and a variety of other software packages. . Call Center Operations experience Tier 1 phone support.
• Setup user accounts and passwords.
• Setup and configured NT workstations. Expertise in supporting Microsoft based HW/SW 2000, XP, and higher
• Converted NT workstations from FAT to NTFS. Experience and working knowledge of MS Office.
• Configured TCP/IP protocols and IP addresses for use on the Internet .Experience with LAN/WAN connectivity issues.
• Experienced in Microsoft's XP operating system, basic configuring and troubleshooting.
• Managed technical support phone lines, setup and managed network and local printer problems
• Setup user desktops to conform to organizational standards punched down patch panels
• Ran and hooked up network cables to hubs and routers, etc.

Environment: Troubleshooting, Modems/EMTA, Wireless Routers, RJ45/RJ11 ,CAT5/CAT6, Fiber Optics testing, Networking, Cable Communications, Coaxial cable, Fiber-Optic cable, Electrician Skill ,Equipment Operator.

Confidential

Laborer/ Equipment Operator

Responsibilities:

• Installed and maintained Computer repair and anti-virus software.
• Help Desk Analyst and end-user technical support and training. Basic hardware/Printer/Application support, installation troubleshooting
• Operated and maintained databas e applications, batch transmit tals and trans fers to floppy disks.
• Hands on experience with work processing and medical litigations.
• Done the documenting work on medical billing, transcribing.
• Used graphic designs and layouts templates electronic spreadsheets record coding in the documentation.
• Software troubleshooting modifications to computer programs.
• Enter the appropriate data into the internal wire transfer system very timely and with much accuracy.
• Done file server backups and trained staff to use off-the-shelf software. Expertise in supporting Microsoft based HW/SW 2000, XP, and higher

Environment: Troubleshooting, Windows, Systems/Software, Mac Systems/Software, Microsoft Office, Modems/EMTA, Wireless Routers, Fiber Optics testing, Networking, Cable Communications, Coaxial cable, Fiber-Optic cable, Electrician Skill, Equipment Operator .

Confidential

Electrician Apprentice/Equipment Operator

Responsibilities:

• Maintain and coordinate interdepartmental communications.
• Research and identify trends in service/equipment problems and documents processes used to correct issues, reporting consistent problems to the escalation agent.
• Scheduled appointments with clients, generate work orders, maintained inventory using the company's preferred database, fulfilled orders and handle customer inquiries on purchases and deliveries.
• Networks linking desktop/laptop computers various other Computers Related Services. Research and identify trends in service/equipment problems and document processes used to correct issues, reporting consistent problems to the escalation agent.
• Proactively learn new technologies within the Comcast products.
• Prepare work orders when required, ensure appropriate procedures are followed.
• Promote and sale service, enter and confirm purchase sales.
• Support other lines of business as call volume indicates.

Environment: Troubleshooting, Windows, Systems/Software, Software ,Microsoft Office ,Modems/EMTA, Wireless Routers, Fiber Optics testing, Networking, Cable Communications, Coaxial cable, Fiber-Optic cable, Electrician Skill, Equipment Operator.