We provide IT Staff Augmentation Services!

End User Support / Resume

System, AnalysT

SUMMARY:

  • End user support / system analyst
  • Experience in supporting and managing VIP and executive users (Customer handling skills)
  • Configuring and troubleshooting Outlook/O365 client side issues
  • Knowledge in client backup technologies (window backup, Symantec backup etc.)
  • Knowledge of Client Antivirus technologies
  • Experience in setting up and supporting video conference meetings
  • Basic ITIL process knowledge - Incident management, service management, Asset management
  • Experience in setting up desk side phone extensions and voice mail
  • Knowledge and experience of client encryption technologies example Sophos, bit locker etc.

TECHNICAL/FUNCTIONAL SKILLS:

EUC - Desktop / Laptop Support, EUC technology skills, VIP user support, Good communication skills

PROFESSIONAL EXPERIENCE:

Confidential

System Analyst

Responsibilities:

  • Understanding & troubleshoot of client operating system technologies (Win7 or higher)
  • Knowledge and hands on experience in Laptop and desktop Image deployment
  • Experience in supporting and managing VIP and executive users (Customer handling skills)
  • Configuring and troubleshooting Outlook/O365 client side issues
  • Knowledge in client backup technologies (window backup, Symantec backup etc.)
  • Knowledge of Client Antivirus technologies
  • Experience in setting up and supporting video conference meetings
  • Basic ITIL process knowledge - Incident management, service management, Asset management
  • Experience in setting up desk side phone extensions and voice mail
  • Knowledge and experience of client encryption technologies example Sophos, bit locker etc.
  • Troubleshooting wired & wireless client network connectivity issues, VPN connectivity issues

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