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Public Content Moderator Resume

Menlo Park, CA

PROFESSIONAL SUMMARY:

  • Exceptional Customer Service Representative motivated to maintain customer satisfaction and contributing to company success.
  • Proven ability to establish exemplary rapport with customers while trouble shooting.
  • Energetic and results - driven with an abundance of experience and successful track record of conferring with customers by telephone, chat, email and in-person.
  • Excellent Customer Service, Retention and Soft Collection Skills Strong Data Entry
  • Experienced in Market Research and Compliance Superior Salesmanship Hospitality Advanced Tech Support, Help Desk

TECHNICAL SKILLS:

Software Skills: Salesforce, MS Word, Excel, Outlook, As400, CRM, Hogan, Service View, Smart Intranet, Pyics

EMPLOYMENT BACKGROUND:

Confidential, Menlo Park, CA

Public Content Moderator

Responsibilities:

  • Job duties include online monitoring of live videos.
  • Assessing, analyzing, and resolving complicated issues with varying degrees of ambiguity.
  • Ensuring that users are following company policy.
  • Reinforcing guidelines that pertain to the Product Data Integrity Team while upholding data security guidelines.
  • Utilizing various software programs while problem solving.

Confidential, South San Francisco, CA

Customer Service

Responsibilities:

  • Job duties included temporary service industry staffing for retail, hospitality, and IT events.
  • Job duties included but were not limited to data entry, bookkeeping, assessing guest reservations and compliance operations

Confidential, San Francisco, CA

Tech Support

Responsibilities:

  • Responsible for answering customer technical, billing and support calls.
  • Utilized Social Media platforms such as Twitter, Confidential, and Confidential, to connect businesses with their customers.
  • Provided technical support to business in order to develop a lucrative social strategy.

Confidential, San Francisco, CA

Customer Service

Responsibilities:

  • Responsible for inbound calls concerning consumer accounts.
  • Job duties included problem solving while multi-tasking, processing credit card transactions along with tech support for the company based website.
  • Additional job requirements consisted of maintaining a company quota in a high paced work environment with a call volume that ranged from calls per day.

Confidential, Mountain View, CA

Customer Relations

Responsibilities:

  • Responsible for facilitating problem solving between merchants and consumers.
  • Job duties included corresponding with customers and merchants via email, assisting customers with issues such as refund processing, returns, complaints, and general feedback.
  • High paced workload that utilized multi-tasking skills from multiple screens.
  • Ensured that all merchants were in compliance with company policies when onboarding.
  • Maintained case management through queue work flow.

Confidential, San Francisco, CA

Ticket Counter Agent

Responsibilities:

  • Responsible for passenger movement for optimal queue management.
  • Checking in ticketed passengers, as well as sale of new reservations.
  • Ensuring that all passengers are in compliance with TSA and Government regulations.
  • Miscellaneous duties as assigned.
  • Required to lift up to 70lbs.
  • Also responsible for baggage handling.
  • Received numerous thank you letters and customer service commendations from Senior Vice President of Human Resources

Confidential, San Francisco, CA

Direct Banking Agent

Responsibilities:

  • Responsible for inbound and outbound calls concerning inquiries on wholesale accounts.
  • Job duties included check verification, processing stop payments releases and request as well as assisting with customer account inquiry
  • Ranked as one of the best in department

Confidential, Irving, TX

Account Maintenance

Responsibilities:

  • Responsible for outbound and inbound calls consisting of debt recovery while providing immaculate customer service.
  • Also utilized multiple correspondence methods such as email and fax.
  • High paced work environment averaged 160 contacts per day while working from multiple screens.

Confidential, Irving, TX

Customer Service Representative

Responsibilities:

  • Responsible for assisting customers with issues such as; technical support on web site, billing, corresponding with current account holders and prospective customers via email, tips and advice as well as coaching, retention and sales
  • Received numerous certificates for retention saves and work productivity
  • Ranked in top five for customer care department consistently
  • Maintained status quo of 80 plus contacts a day

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