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Senior Desktop Engineer Resume

SUMMARY

  • Highly motivated, Information Technology Professional with ten years of hands - on expertise in information and network administration technology, a demonstrated ability to apply comprehensive industry knowledge using products that provide technology solutions streamlining business operations and a strong background in technical analysis and evaluation.

TECHNICAL SKILLS

Desktop/Server: MS Server 2003- 2016, MS Exchange 2003-2016, Mac Office/Microsoft Office 2000-2016(365), MS Windows 2000-Windows 10. Knowledge of Microsoft Active Directory and SQL Server. Experience in writing PowerShell/Python scripts. Experience in creating Server Cluster Architectures (Failover Clusters, High Availability systems). Experience with Web Server technologies, Knowledge of ITIL and industry best practices.

Monitoring tools: Experience using automated monitoring tools (SCOM, SCCM, Nagios), LogMeIn, Team Viewer, VCN, Altiris, Dameware, Desktop Management Applications, Remote Desktop (RDP), Net Support.

Market Data Applications: S&P Confidential IQ, Thomson Reuters Eikon & Tora, Morningstar Direct, Data Stream for Office (DFO), Bloomberg, FactSet, Charles River, SNL Financial, CEIC Data manager, Nigem, Eviews, One Tick, Remote Plus, Rimes, Haver, Simfund, 1010 Data, Barclays Confidential Point, Lipper, Trading Technologies Servers (TT), X-Trader Software (Back& front end). CME FirmSoft, Clear port, Ice Administration, GL (SunGard) trading systems server support. Brady Trinity, FSS Spectrum risk management systems.

Market Data APIs: Bloomberg API, Confidential IQ API, DataStream for Office API, FactSet API, Rimes API, SNL Financial API, Thomson One Analytics API, Morningstar Direct API, Remote plus API.

Hardware/Virtual Hardware: Dell (Desktops, Laptops, server) Lenovo ThinkPad’s/Desktops HP (Servers, Desktops, Printers), Xerox Multifunction Printers. Dell thick client/zero client. Hyper-V, VMWare, Citrix XenApp/ XenDesktop.

Network Protocols: Cisco Unified Communications Manager/network adapters, Netgear network adapters. Cat-5, 5e, and 6 cabling standards. Network protocols and network administration knowledge, network security.

PROFESSIONAL EXPERIENCE

Confidential

Senior Desktop Engineer

Responsibilities:

  • Provide white glove technical support for approximately 1000+ clients including Principals, Managing Directors
  • Provide support to Onshore/Offshore employees in office locations such as New York, Greenwich, Australia, UK, Japan, Philippines and Hong Kong, Tokyo, Singapore
  • Create and maintain Users accounts, mailbox, phone via Activate directory /MS PowerShell, Exchange 2016/ MS Exchange Shell, Cisco UCMA
  • Responsible for onsite implementation/deploying VMWare & VoIP infrastructure in Hong Kong & Australia satellite offices
  • Train team members on protocols, procedures and escalation points in and outside of IT infrastructure
  • Monitor direct report workload and ticket queues via the Service Now platform, to push for a resolution on dated tickets or escalate and assist with hand-off when required
  • Collaborated with several engineer teams to resolve Dell Thick Client video card issue(s), resulting in $250k in savings for the firm
  • Create documentation/Guides for day to day tasks and resolutions on frequent issues that our team encounters
  • Maintain, manage, and troubleshoot VM problems using Hyper-V, VMWare, Citrix XenApp/XenDesktop
  • Assist with creating python deployment script for the firm’s Global Stock Selection group

Confidential, New York

Market Data Technologist

Responsibilities:

  • Responsible for monthly desktop security patch Market Data application testing
  • Provide escalation support to L1/L2 for Market Data application issues
  • Technical lead for Internet Explorer 9 to Internet Explorer 11 Market Data compatibility project
  • Technical point in MS Office 2010 to MS Office 2013 Market Data testing/migration
  • Assist with the updating, packaging, and deployment of Market Data applications
  • Tested for Compatibility /resolved issues found for Market Data Excel APIs in MS Office 2013(32bit/64bit)
  • Work closely with Market Data vendors to support 211 Market Data applications
  • Technical lead in testing, deployment, and support for Factset, Morningstar, SNL, Confidential IQ Package upgrade
  • Responsible for upgrading all Factset, Morningstar, SNL, Confidential IQ users to the newest version

Confidential, New York

Desktop Support Engineer

Responsibilities:

  • Technical lead for all Equity Research\ EQT trade floor clients worldwide
  • Responsible for C-level escalations throughout the firm
  • Full support of Microsoft Office 2010 Suites including Outlook
  • Administrate and support VM users via Citrix Desktop Director 2.0
  • Assist with the firm’s conversion from PC to Wyse Thin Clients (Virtual machines)
  • Windows 7, Active Directory and Exchange user account administration
  • Participate technology disaster recovery projects and supporting all other technology initiatives as they may arise
  • Responsible for completing the FactSet to Thomson Reuters Tora migration for the Equity Research Group (resulting in 1 million dollars of savings for the firm)
  • Provide support for Mac OS and Apple iOS devices to allow VPN access
  • Configure and support wireless communications including Good, Blackberry, and multimedia applications.
  • Queue manager (distributing tickets to various desktop support personnel, delegating
  • Work, projects and follow-up on escalations from upper management)
  • Trained co-workers on new features in Windows 7 including a new remote access tool (Juniper Pulse), McAfee Endpoint Encryption, Active Directory Installation & Bit Locker Encryption
  • Provided support to executive clients with their migration from Windows XP to Windows 7 including an upgrade from Office 2003 to Office 2010
  • Compiled Daily Reports for Tier 3 Resolution Categorization & daily resolved tickets
  • Point Backup for all Private Banking issues that arise in the environment
  • Responsible completing the Bloomberg to Thomson Reuters Eikon migration for the Private Banking Group
  • Worked with other support teams when needed to identify and document resolutions to our knowledge base system
  • Traveled to other regions of the country to support Annual Equities Conferences

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