Help Desk and Support Resume Profile

OBJECTIVE:

To find an opportunity where I can adequately utilize my computer, electronic, testing and management skills and training to benefit the enterprise while continuing to learn and apply the latest technology in information/communications systems.

EXPERIENCE:

Confidential

Upgrade/repair of HP desktops and laptops from Windows XP to Windows 7 along with the repair and upgrade of pc hardware.
Upgrade of the Microsoft Office suite from 2007 to 2010
Installed/configured Net Connect and VMWare
Network and standalone printer re-connections
Outlook configuration
Reinstall and configure personal files, primary user logon authentication and individual software applications per software license and user requests
Managed users and computers via Active Directory

Confidential

Upgrade of DELL desktops and laptops from Windows XP to Windows 7
Upgrade of the Microsoft Office suite from 2007 to 2010
Network and standalone printer re-connections
Outlook configuration
Reinstalled and configured personal files, primary user logon authentication and individual software applications per user requests

Confidential

Upgrade of DELL and Fujitsu tablet and laptop systems from Windows XP to Windows 8
Upgrade of the Microsoft Office suite from 2003 to 2010
Network and standalone printer re-connections
Lotus Notes configuration
Reinstalled and configured personal files, primary user logon authentication and individual software applications per user requests

Confidential

Executive IT support
Installation, operation, maintenance, upgrade and repair of video teleconference communication equipment
Hardware and software upgrades to telepresence equipment systems designed by Cisco Tandberg
Am very comfortable working and communicating with vendor technicians
Have worked extensively with Boeing users to install, test and operate MOVI PC software on laptops and desktops for webcam communication between Boeing divisions

Confidential

Performed preventive maintenance, repair and updates to IVNs integrated vehicle network computers
Installed new IVNs on Metro buses with minimal impact on everyday bus activity
Repaired/replaced transit control heads and other integrated hardware and software

Confidential

Created, and installed updates and upgrades to the student and exchange visitor information system SEVIS software application
Assigned SEVIS helpdesk tickets using the REMEDY ticketing agent so that customer problems could be addressed efficiently
Wrote development test plans, test analysis reports, test discrepancy reports and system change requests for the application
Prepared deliverable documents to the Department of Homeland Security and the Department of State by contract
Task leader for the design and installation of VTC Distance Learning and Logistics Technology classrooms on National Guard armory sites throughout the United States. These duties required the installation of between 12 and 34 student stations, a polycom based instructor station and a classroom server including software using individual IP addresses that connected to the National Guard's GUARDNET21 network. It was also required that VTC functionality between National Guard armory posts be performed and trouble shooting procedures be demonstrated to the National Guard along with maintenance procedure documentation prior to DD-250 approval signatures
Prior to that task I performed desktop management, special project implementation and user support along with printer management, server upgrades, maintenance and repairs for Bechtel Power Construction Corporation. These Duties also entailed one on one client along with remote site trouble shooting support

SKILLS AND ABILITIES:

During the performance of my past duties and responsibilities I have become familiar with and proficient in the use of a variety of diagnostic tools and software installation procedures supporting both client and server applications. I have built, installed, upgraded, repaired and configured both client and server machines. I have Novell and Microsoft environment training. I am efficient in the use of electronic test and support equipment as well as hand and pneumatic crimping tools used in cable and harness assembly. I am proficient in Microsoft's office suite of products, have some automated test experience and have successfully managed EDS personnel and resources. I have used the following applications:

Toad for Oracle version 9.0.1
XMLSPY 5 Professional Edition
Telelogic DOORS version 7.1
TextPad 4
Merant Tracker
TechSmith Snagit
WinRunner

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship