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Desktop System Analyst / Xerox Technology Coordinator Resume

ColoradO

SUMMARY

  • Versatile, highly motivated, results oriented individual possessing a proven record of achievement in system analysis and design, computer training, strategic planning, and customer relations.
  • Have extensive knowledge of Xerox Multi - function and Phaser printing devices. Have extensive experience in all LAN/WAN topologies, network administration, e-mail, Internet, and PC and mainframe environment.
  • Hold strong skills at analyzing user's needs and coordinating system designs from concept to implementation. Have exceptional analytical, organizational, communication, and interpersonal skills.
  • Have the ability to work independently or as an integral part of a team to achieve objectives and goals.

PROFESSIONAL EXPERIENCE

Confidential, Colorado

Desktop System Analyst / Xerox Technology Coordinator

Responsibilities:

  • In depth knowledge of Lawson purchasing and product tracking software.
  • In depth, Knowledge of Xerox Centre ware Software.
  • Developing and maintaining current device inventories.
  • Developing and maintaining quarterly and monthly reports
  • Building, maintaining, and repairing computer systems to improve speed, reliability, and efficiency of operation.
  • Providing documentation for software installation and configuration.
  • Striving to promote high quality, results-driven, prompt, and professional customer service and support.
  • Assisting customers with hardware and software problems, troubleshooting and resolving a wide variety of performance problems.
  • Installing and troubleshooting software including Microsoft Windows95, NT, 2000, XP, Vista,Win7, Outlook, Lotus Notes, HEAT Helpdesk, Internet Explorer 9.0.and Internet Explorer 8.0. Citrix Xenapp and XenDesktop.
  • Researching and resolving problems on workstations and LAN, including IP resolution, cable problems, and peripheral malfunctions.
  • Installing and troubleshooting multiple hospital-oriented software packages
  • Installing and troubleshooting HP\Compaq PC’s, Kodak and Fujitsu Scanners and Xerox Devices
  • Maintaining corporate finances through reparation of computers, printers and copiers by replacing drives and other parts versus outsourcing for expensive repairs.

TECHNICAL SKILLS

  • Creating & Managing a Web Server using IIS
  • MS Windows NT Server 4.0 Enterprise
  • Internetworking TCP/IP - NT 4.0
  • Supporting MS Win NT 4.0 Core Technologies
  • Administering MS Win NT 4.0
  • Networking Essentials
  • Install & Configuring MS Win 2000 as File & Print Server
  • Deploying MS Win 2000
  • Citrix Xen Desktop

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