Help Desk Technician Resume Profile

Objective

Seeking a position in an IT related Field using my background and skills. My skills include : Active Directory Administration, Microsoft Exchange Console Administration, data backup tape library administration and network support.

Experience

Confidential

Data Center Computer Operator, Help Desk Technician, Desktop Support

Managed backup tape library using HP MLS 6000
Managed Sun Microsystems StorageTrek sl 48
Maintain daily performance of computer systems.
Install computer peripherals for users.
Follow up with clients or employees to ensure issue has been resolved.
Gain feedback about computer usage.
Run reports to determine malfunctions that continue to occur.

Data center/computer operator

Prepared equipment for operations by accessing software in computer loading paper into printers and plotters preparing for output.
Maintained operations by monitoring error and stoppage messages observing peripheral equipment entering commands to correct errors and stoppages reloading paper making adjustments in the process notifying supervisor for additional resources.
Ensured operation of equipment by completing preventive maintenance requirements and tests following manufacturer's instructions troubleshooting malfunctions calling for repairs maintaining equipment inventories evaluating new equipment and techniques.
Server and network cable management.

Help Desk technician

Active Directory Administrator to create, maintain, and remove employee user accounts company-wide
Microsoft Exchange Management Console to create and maintain employee user accounts, email distribution lists and other email applications
Provided first level support for all inquiries onsite and company-wide via phone support.
Created, updated help desk tickets
Diagnose, troubleshoot software, hardware and network issues

Desktop Support

Resolved desktop, laptop, printer and phone issues
Monitored ticket queues and provided service and escalation

Confidential

Operator

Process all calls in an efficient, effective, and courteous manner, following all instructions and procedures necessary for answering, handling, and dispatching such messages according to the information available in each account.
Maintain the confidentiality and security of all data and information relating to the facility.
Operate a multilined telephone system.
Schedule and confirm appointments.
Data entry.

Confidential

Night Auditor, Shift Manager, Room Service Coordinator

Managed a team of personnel
Manage nightly hotel operations
Verify revenue from all sources is accurately balanced and follow any discrepancies
Post any transactions needed
Produce daily reports for departments and department heads
Compile and run statistical reports for all departments and transfer information to the accounting department

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